USA Vein ClinicsReviews of usaveinclinics.com

Sadly, if I could give them 0 stars, I would. I originally went to what I thought was Vein Clinics of America. When I entered, they informed me they had been taken over by USA Vein Clinics. They didn't seem to know what they were doing and rushed me through different questions, telling me what I "had to say." At the end they could not give me an estimate of how much their services would cost. They told me to contact my insurance. Upon doing so, my insurance told me that USA vein should have given me codes for which procedures would be done so they could determine that. But upon calling, USA Vein could not give me any codes. Finally my insurance called USA vein for me and called me back after trying for an hour, saying they could not get any answers from USA Vein either! Despite my misgivings, I went to a second appointment to do the ultrasound. This appointment ended up taking over 2 hours while I sat there and we went through the same questions as the first visit, but this time on an Ipad. They told me on the first visit that I wouldn't need to wear compression hose for insurance to pay for it. Then the second visit they told me I would actually need to wear them for 3 months. I left confused and unsure what I was supposed to do, but figured I would wait three months and they said to call them at that point. This clinic is 30 min from my house, but one day several weeks later, I happened to be driving past it and when I looked, they had shut down! No notice, no letter, nothing. I am not sure how long I would have waited before trying to figure out why nothing ever happened to treat my problem! I have now gone to a new clinic, where they did everything in 1 hour that it took USA Vein to do in 2 appointments and 3-4 hours. The worst part is that you can never get a hold of anyone at USA Vein! If you call, they transfer you to multiple different people, but no one knows anything! I am still trying to get them to refund the money my insurance paid them so that I can go get the ultrasound done at my new clinic since insurance won't pay for the same thing twice. The first time I called, after explaining my issues to multiple different people, they finally told me I had to call back after Jan 2, 2023 and that no refunds would be issued till then. When I called back, after talking to multiple different people, the one who said he would help either hung up or dropped the call. Upon calling back, I was transferred to multiple different people again, even though I always asked for the same guy by first and last name and extension. I would strongly advise anyone to avoid this place.

I visited USA Vein Clinic in Hallandale Beach, Florida and after going to about 10 - 12 treatments I'm left very dark veins in my legs which are permanent. It's almost a year since the treatments and the veins are still very dark. Mind you, I started with no dark veins and ended with my legs looking worse after all treatments which on a scale if 1 - 10. The pain during the treatment was 10+. I would NOT recommend this company at all!!! I won't even go into how they try to overcharge you as the patient!

I do not recommend this provider. USA Vein Clinics, why did you have to go and mess up a good thing? It seems like the level of service has gone down. Suddenly they aren’t required to sonogram my legs unless I report pain… so why was I called to schedule a yearly check up if you’re not going to do anything? They also said they would have to send me to a location in another state to get spider veins treated. On top of that, the cost of the procedure went up. I received high quality treatment prior to the merger. The doctor and staff were wonderful. Most of the previous staff left after the merger, which I think is extremely telling. I’ll be looking elsewhere for treatment and I hope anyone reading this does the same.

I was told insurance would cover my treatments and when I got home after the consult the paperwork said i would have to pay $8700 out of pocket. I cancelled all the appointments and then they charged me for a no show. I called numerous times (at 10 so far) and everyone assured me my appts. were cancelled. I just looked at my cc statement and there are over $500 in charges that occured within two days of one another. I DIDN'T HAVE ANY TREATMENTS!!!! I WANT MY MONEY BACK AND I AM CALLING MY LAWYER!

DO NOT GO THROUGH THIS COMPANY!!! If I could give zero stars, I would. I had 3 vein surgeries with this company. Their scheduling department and billing departments are a HOT MESS! Example- I would get 2 reminder phone calls in the same day, about my appointment the next day, only to get a 3rd phone call that said we'd have to reschedule. Well, I had already taken a 1/2 day off of work for the appointment. NOT OK! A couple of the times I was told it was because my insurance wasn't approved yet. I finally called my insurance, out of frustration, and they told me they had approved it a month prior!! After things like this kept happening over and over and over, I was fed up. I decided I was going to look elsewhere. I called and told them I no longer wanted to complete any more treatments. I told them to cancel all future appointments. I was done!! Then, days later, I received a text alert reminder, about my next appointment. It said to click yes to confirm. Obviously, since I'd already canceled over the phone, I replied NO, immediately. (Notice how "no" wasn't even an option in the automated text.) 2 days after that, I received a reminder phone call, for my already canceled appointment, for THAT DAY. I told her I had already canceled over the phone with a representative and also replied NO to the automated text. She said "ok". The next day I received an email for a $75 late no show fee! WHAT?!?!? So, I immediately called the billing department to tell them what happened. I was put on hold so she could check it out, and then I was disconnected. I tried calling back, it happened again. I called the next day, happened again. THIS CONTINUED TO HAPPEN THE NEXT 3 TIMES I CALLED. I finally had to open a dispute with my credit card company to get my refund. So, between the scheduling department repeatedly canceling and rescheduling my appointments, then getting charged for an appointment I had canceled, then being intentionally disconnected when I try and dispute the charge with them, I would not give this company any business!!! Go to a doctor or practice who is legitimate!! THIS COMPANY IS SHADY!!!

Besides the ultrasound technicians going above and beyond, the corporate aspect of this company is an absolute disgrace. Undervaluing it’s employees is putting it mildly. Not only does the call center send you to clinics that no longer exist, but they overbook patients as well. Furthermore, it’s employees are underpaid and do not have any health benefits package. As a woman who is nearly 80 years old, this is unacceptable. What happened to word equality? Humanity? USA Vein Clinics will be hearing a lot more from me. I hope this review has helped at least someone realize they can receive better care elsewhere.

Do not go here!!! I was a patient of Vein Clinics of America and had an absolutely wonderful experience with each appointment, so organized and easy to work with. Ever since they were bought out by USA Vein Clinics every appointment has been a total disaster! Things like confirming my appointment to then show up and the office is closed, not transferring my medical records over between companies and not knowing what procedures I was supposed to be having done. The other day I showed up for an appointment and was there for 2 HOURS and never even got taken past the waiting room. When I call their customer service number, I speak to a different person every time and am told the exact same thing (that they are sorry for the inconvenience and can reschedule my appointment). I was supposed to have this appointment back in October. It is now December and still have not been seen because of the company's complete lack of organization! I plan to tell anyone who asks to definitely not go to USA Vein Clinics!

Worst medical experience of my life. While the Doctor was good at doing the initial job on one leg. Imagine having appointments that you scheduled months in advance cancelled within 24 hrs and within 30 minutes after you have already had one leg operated on. The office told me it was important to schedule the second surgery as close as possible to the first surgery. Now, after the total screw up, I confirmed with the doctor that it is not necessary to have them scheduled so close. It would have been really nice to know their office was going to be closed the day my 2nd surgery was scheduled on (less than 24 hrs after the 1st surgery) instead of finding out immediately after they did the first procedure. Then, when you talk to their foreign call center, they actually lie to you and tell you information that is totally inaccurate, like you will have to start the process all over with a new doctor. Also, telling lies about confirmed appointments and saying they spoke with the physical office in Kennesaw, when they didn't. After paying quite a bit in money, taking off work for initial appointments, and having half of my legs operated on, it is definitely not worth the stress. I probably had a new varicose vein pop out due to the stress! If you have a job and need to take time off work for these appointments, just know you look like a fool when the time you have scheduled off months in advance gets cancelled within a day the procedure is scheduled on. Then, it may get cancelled AGAIN within 30 minutes of the procedure, as it did to me. Lastly, you receive actual confirmation that their call center actually lies, blatantly lies. USA Vein Clinics- Two Thumbs down I wish I never would have went. A total waste of time and money. Also, know that some reviews prior to 10/1/2022 are for Vein Clinics of America, which was awesome. Now, many of those have transferred over to USA Vein Clinics and by "USA" they mean much of the staff you communicate with will be outside the USA. It looks like based on other reviews this is happening to everyone. Their response is so generic too as they want to resolve issues as a collective, but take no responsibility for the damage done and or losses incurred. What great proposed resolutions! They want you to call the people and talk to them, when it is their poor ability to handle calls, communicate, and manage that has caused the situation. Rather than exacerbate the problems, just give up and stop screwing people over, please. I get a enough scammers calling me everyday. I don't need to solicit them. *Update 11/30: So, no call was received from this so called company yesterday. I did email them, without a response. I called them and spoke with someone who told me the issues I experienced were related to their system not being updated. Great! In my opinion this company has based their model on the Mike Judge movie Idiocracy, when Luke Wilson goes to the hospital.