USA Vein ClinicsReviews of usaveinclinics.com

If you are looking to fix your Spider Veins... great. If you have actual vascular disease DO NOT bother. Dr. White told us he could fix certain things but would refer us to the surgeon in the practice if the results of a sonogram showed something he couldn't handle. When it did, he made me come in, WAIT 2 HOURS and then said I needed to see a vascular surgeon but there was no one there that could do anything. He referred two that are not in my insurance network. What a waste of weeks when my vascular disease could have been treated. Though a very nice guy - anything more than minor... do not bother with this practice! And you can't speak with the office only a call center :(

The staff and Dr. Johnson whom I interacted with directly over 4 separate appointments in the past 6 weeks at USA Vein Clinics on N 44th Street in Phoenix, Arizona were kind, professional, and genuinely pleasant to deal with. Unfortunately, that is only one half of the overall experience. The corporate management, billing structure, and oversight side of the organization has been extremely inefficient and disconnected from patient concerns. Dealing with centralized call centers was frustrating, follow-up was poor, emails to billing went unanswered, and there appeared to be little practical advocacy available once payment had already been collected from a non-insured patient. I willingly prepaid, as per corporate policy, for bilateral full-leg laser vein treatment (EVLT). The first concern arose when I was verbally quoted $1,900 per leg by the physician but invoiced $1,950 per leg at the front desk. As I was not provided with a superbill — only a credit card receipt — I initially assumed the additional $100 total may have related to the two single-leg thigh-high compression garments I received but later I was informed that they were included in initial fee. It took multiple attempts both on the offices part & then myself to obtain a super bill for my first 2 appointments. I have yet to receive one from my 3rd so more follow up required again on my part.  During that third visit, once on the procedure table, Dr. Johnson first confirmed the scheduled treatment using ultrasound. Throughout the assessment there was open discussion between the doctor, assistant, and myself regarding the findings. At the same time, the assistant completed the corporation’s required recorded verbal acknowledgment of the scheduled procedure on a tablet. During that ultrasound assessment, Dr. Johnson confirmed that the previously treated primary vein on my right leg from years prior remained successfully closed, as I had disclosed during my consultation. This meant portions of the originally anticipated treatment were no longer required. Instead, accessory branches near the ankle were identified. Treatment of those branches was offered, and I accepted the modified approach for both preventative and wellness purposes. During the procedure, some veins were also determined to be too small for the standard catheter-based laser approach, and foam sclerotherapy was used in certain areas instead. This was explained to me in real time, and I appreciated the professionalism and adaptability of the medical team. My care providers acted appropriately and in my best medical interests throughout the procedure. Unfortunately, when I later respectfully requested a billing review given the altered treatment scope, I encountered significant red tape, repeated failures to respond, and very little meaningful transparency from the billing department. Additionally, the corporation’s own hold messaging advertises self-pay discounts for non-insured patients, yet despite discussions with multiple billing representatives and a supervisor, no one meaningfully addressed this discrepancy or advocated toward any reasonable resolution. Again, the in-clinic staff themselves were professional, and that is ultimately the most important aspect of any medical experience. However, my billing concerns with USA Vein Clinics remain unresolved. The corporation’s billing practices, communication failures, and lack of responsive patient advocacy once payment has been secured from non-insured patients leave me unable to recommend them with confidence and would encourage others to carefully explore alternative provider options for overall peace of mind. UPDATE May 27, 2026 Thank you for the response referring to HIPAA. Not sure corporate billing & administration policies fall within its jurisdiction? However as documented I took steps to have a productive discussion directly utilizing in person, via phone, email as well as your websites online chat forum prior & is exactly why I chose to share experience.

At the conclusion of my 1st appointment in Flower Mound, TX I was informed that the doctor I was seeing would no longer be there and my procedure would be done by an unknown physician at the FM location. Later I was advised by phone that the new doctor not going to come to FM and we needed to now go to Irving to see another doctor. They were horribly disorganized and when I finally fired them, I could not get them to actually void their pre-authorization so my new doctor could get authorization to complete my procedure. While nice, I wouldn't trust these guys anywhere near me for a medical procedure.

There are 5 million times better as vein clinics of america. The billing department is a joke. So, make sure you pay before you leave and make sure you get and save your receipts because I'm still fighting with them about my bill that I paid 6 months ago!!! They say we will call you back it is a lie. They send you to collections quickly even for "paid" bills ugh!!! Still fighting with them. The system they have doesn't seem to work at all. I would think it would be easy to pay the bill right?! They don't seem to want their money they just want to waste paper and peoples time! The ridiculous I have dealt with over 309.70$ I would paid double if they would just take my darn money and leave me be. It's unfortunate. Get it together! And tell your billing department specifically Bryan Saavedra and jesus Joaquin alacron baltazar that they are unhelpful, liars, who obviously done know how to or care to do their jobs. Thanks. For no help. So, after this it still took multiple people to actually help me. I talked to ozzy bravo no help. Enrique on June 10th at 445pm finally helper me, but then never sent me an email. Then on June 11th I talked to I think may is her name at 405pm and she should be fired! She was literally very rude. She refused to let me talk to a supervisor. I am pretty sure vein clinics records calls. You should listen to it. Then joesline finally told me my balance was gone and she would not let me talk to a supervisor. Do you have supervisors? Because honestly ridulous isn't even an appropriate word. Now I have been harassed, ignored, disrespected, and had to waste my time with this just to make a payment to you guys that I have now made twice!!!! Honestly, this is disgusting that I have to fight on phone with you guys so many times.

The billing department is utter garbage. They don't let you know when you have a balance due until its at the point where they email you saying that you have an outstanding balance and they they are going to charge your credit card. They billpay part of their site just says "no statements" when you check and the app doesn't let you pay anymore or even reflect that money is owed until its way past due. On a positive note the One saving grace is the actual clinic, the staff is friendly and make you feel like your not even at a doctors office.

While the procedures went very well, the new telephone service is TERRIBLE! I called four times to talk to my doctor with concerns about pain and maybe a blood clot 2.5 months after the treatment, and was told one time I would get a call from Dr. Sonde and never heard, and four more times that I would be transferred but the phone went dead. THAT IS UNACCEPTABLE!

I was evaluated to have a procedure the staff in the clinic was excellent. The coordination for the procedure was poor. First no one called me I had to call them to make sure insurance and the appt. Was going to happen. You speak with someone from a call center so they are not connected to your case so you are bounced around. The day before the procedure when I am expecting a call letting me know what to do I got a call from the billing dept telling me the doctor is not taking my insurance and I have to come up with 5000$ to have the procedure. This is after being told my insurance covers the procedure. This is after I adjusted my work schedule. The person was not understanding telling me I have to just accept it. I had to ask if there is a doctor that takes my insurance which they have I then asked to be moved to him. Their system seems like one dept don't know what the other is doing and there is a huge disconnect with the pt.