USA Vein ClinicsReviews of usaveinclinics.com

This was to be my second appointment (the first being October 2nd, 2026). However, at the first appointment I waited for an hour and 40 minutes with no communication from the staff. Finally went out and was able to track down an ultrasound technician. She was sorry about my wait and went to check on it. But, she came back to tell me I was next and it would be 30 more minutes. I got dressed and left. Contacted their headquarters in Northbrook, IL and spoke with Jose Reyes. He was very sorry, too, and committed it wouldn't happen again. He acted like he really wanted to keep my business. So, I went to my appointment this morning, 10/16/26, thinking it would be a slam dunk. First of all, I walked in and the entire waiting room was full (bad sign). Then I waited as each one of those people were taken back until I was the only one left. After 40 minutes, I went to the front desk and let them know I was leaving. They didn't seem to care! Sent emails as 'reply to all' with no response from them either (USA Clinics Group Patient Care, Christian Molina Reyes, Laura Kehe and Marina Acosta). Like I said, absolutely NO COMMUNICATION from any of them. Their value system of 'ICARE' is a complete joke. ALL lip service. Seriously, if I could give them negative stars I would certainly do so. Wasted my time and gas to drive there, wait and then drive home. They could care less. Ha! The Integrity of ICARE is to treat their patients with integrity and respect. The Compassion of ICARE is 'treat our patients as we want to be treated'. THAT is what I have told them. I live by the Golden Rule and expect the same in return. Worse part of it is, my foot is killing me now and I have to start over with someone else. Like many of the other reviews, run the other way from the location at 9501 N Oak Trafficway in Kansas City, MO. Highly incompetent! I really was going to wait to post this. However, not a single person responded.

Aggressive billing, no estimate given, requested all costs up front, was told there would be no out of pocket, they lied

My biggest complaint was with their billing. A call center filled with people, most who barely speak or understand English tried to bill me for thousands of dollars. I tried calling, but was repeatedly disconnected sometimes over and over in the same day. I turned to my insurance company and they told me that the same thing happened to them. I contacted the BBB in Baltimore and in Illinois. I thought the problem had finally been settled when I got a call from them about a year later saying I still owed them $1200. After more time on the phone trying to get it settled I was told that I could disregard the bill, that it was an error and I owed nothing. Wouldn't you know 3 more years have gone by and I got a phone call last week telling me that I still owed them $41.48. Today an actual bill came from a collection agency. I should have written this review 3 or 4 years ago when i was going thru this horrible experience. Hearing from a collection agency was the last straw! I would never recommend USA Vein Clinics! I went to the clinic in Baltimore and I will say that the doctor and staff treated me in a very mannerly way, but they couldn't make up for the poor treatment from their billing department.

If i could give negative reviews I would. Can't speak to the doctor as i left before i saw him. I was there for the first time. First impression looked liked it had not been swept, dusted or mopped for weeks. Was escorted to a room and told to change. The exam table had no paper on itmy first thought was that the roll had run out. Asked for paper and was told none of there tables ever have paper. I asked how they thought that was ok. Was told patients usually not always sit in chair. I looked in 2 rooms which didn't have closed doors and saw 2 patients on the table. Disgusting and total unhygenic

Absolutely horrible to deal with - a scam! They claim that their procedure is covered by your insurance. Get you in for the preliminary work and expenses, and then tell you that you are not covered. This is a scam.

ABSOLUTELY DO NOT GO TO THIS COMPANY. After attempting to pay my bill online three times with my credit card and the website indicating to me that my payment failed all three times, I then called to arrange payment over the phone. That payment processed immediately. Three days later I logged into my credit card account and it showed that those three payments that the website indicated failed had actually gone through. When I contacted them to have this corrected, they said the only option was to send me a check sometime in the next 10 to 15 business days. I am still waiting. Meanwhile my credit card payment is due and my credit rating just dropped 47 points simply because their website had a technical glitch. Update: This is about a bill. No medical information is being shared. I ALREADY contacted you at wecare @usaclinics.com. My issue is still not resolved. Told on April 24 I could not get a refund to my card because my old card expired and only option was a check, which would take 10-15 business days. After I posted this review someone called to tell me the check was mailed on April 27. I told them I had not received a check and they said they would have someone call me back. No phone call.

My experience would certainly qualify as malpractice. This Clinic is a scam that has no business practicing or treating anyone. _______________________________________ I arrived for the procedure at 10 am. No one was there to check me in, and I sat in the waiting room for almost an hour waiting to be taken back. I was finally taken back, but the procedure didn’t even start until almost 11:30 (the total time I was told to budget for it). No one spoke to me about what they would be doing, ensured I’d done pre-treatment items, or discussed post-treatment items with me. They told me to put my purse down in a box a few feet from the “sterile field.” The room was very messy and cluttered like a storage room. The Doctor washed her hands but didn’t put on gloves and touched a tablet to film before we started. I don’t think I even consented to be filmed. They then numbed my leg and started the procedure. I let them know whatever they were doing was very painful. So she said she’d try another spot. For almost 2 hours I sat there having no idea what was going on while they “tried to find a spot.” It was uncomfortable and confusing. They finally said they “couldn’t get a spot” so I asked if they could go back to the first spot, explaining how much it had taken for me to come in and how hard it would be to come back. They said “the first spot they tried would likely be spasming now.” It seemed like no one had any idea what they were even doing. They said if I drank a lot of water maybe we could get a vein. So I drank 2 bottles of water. The Doctor then said she’d go back and check on other patients then come back to see if the water changed anything. At no point did the Doctor or Assistant ask if I was ok or explain anything at all to me. They seemed completely disconnected from everything that was happening….while they were inside of my veins in my body. While I was lying there I heard the microwave go off right outside the room. I also heard the Assistant laughing and talking loudly having lunch. They left me on the “sterilized table” for almost an hour just lying there having no idea what was going on. No one checked on me or kept me updated. After almost an hour, I had to go to the bathroom very badly. I could hear the Assistant eating lunch and laughing so I finally got desperate enough to call out saying “hello, hello I have to go to the bathroom and don’t know what’s going on.” I was under a drape and had been “sterilized” so I didn’t want to get up. I kept calling out over and over. It was degrading and inhumane. Finally she said, “We’ll be with you in a minute.” I then heard her go back to eating and talking loudly. Another 20 minutes after they responded, I had to go to the bathroom too badly to continue to lie there. So I took the drape and shorts off and stood up to find the horror scene documented in the photos attached. They’d left bloody gauze and instruments strewn all over the table not even bothering to clean up. My leg was covered in blood they hadn’t bothered to wipe off. I put my clothes on my bloody leg and walked outside to find the doctor piddling on a laptop looking not at all concerned. I told her I was leaving that what had happened to me that day was horrible; she sheepishly apologized but spoke to me with less urgency than I would speak about something as small as having breakfast even. She offered no solutions or rectification. I walked out of the office degraded and horrified. There was a full waiting room of people. I then paid $12 for parking and left. I am still in a lot of pain even after not even being treated. In total I was there for almost 4 hours and left with a bloody leg without even being treated. The company hasn't even called me back. There is absolutely no excuse for this level of care.

RUN AWAY from this company!!!!!!!!!!!!!! After my initial consultation, I scheduled a procedure, and it took them 4 months to get a pre-authorization from my insurance. On the day of the procedure, I had to get off work, drive 90 minutes, and showed up , only to be told that my insurance was out of network and I would owe >$3000. So, I left and 3 months later I get a bill for a no-show fee. I called the billing dept and explained that I HAD shown up for my appt and was turned away. They apologized and said they would take off the no-show fee. Then 3 months later I got another bill for the same thing. I called again and same thing. ONE YEAR after my appt, I start getting calls from a collection agency billing me for my initial consultation, for which I had used a groupon. I again called the billing dept and they told me that the groupon only covered my first treatment for spider veins (which didn't work, btw) and seeing the doctor for a consultation--not the ultrasound that was done as part of the consultation. I asked why during the last year I had never gotten a bill for this, why it was sent to collections without ever contacting me, why I was not told that my groupon would not cover an ultrasound done as part of the consultation, and they just shrugged it off and asked for my credit card number. This company seriously sucks.