USA Vein ClinicsReviews of usaveinclinics.com

Worst Medical Practice Ever Learned a valuable lesson to check ALL reviews and not just the company web site. USAVeinCLINICS is the most unprofessional medical practice I have ever encountered. They change appointments without notice and NEVER keep scheduled appointments. I started treatment at the Bethpage, NY location Wednesday, February 1, with Dr. Maleson and scheduled more visits for Wednesdays going forward. Without notice my appointments were changed to Mondays as the clinic was no longer open Tuesdays, Wednesdays, or Thursdays. Not much of a choice of availability. February 27 I waited an hour & a half to see Dr. Maleson, but was told he was in surgery and I would have to see a different doctor. Monday, April 3, I had a 3:33pm appointment and by 5:05pm I was still sitting in the full waiting room. That's when I decided to cancel ALL appointments and look for treatment elsewhere. I requested all my treatment records, and tests results, but the staff was unable to provide that at that time. However, Friday, April 7, I returned to the office and was able to obtain my records. I will say the staff do their best to help & care for patients but they are not in control of scheduling. The corporate headquarters in Chicago has no idea how much time should be allotted to each patient ( nor do they care) and is only interested in the bottom line. It is painfully apparent that they have not adequately staffed their clinics, and have complete disregard for patient’s time and comfort. No one should sit hours in a waiting room when they have a scheduled appointment. Don’t waste your time with this company.

Dr. Todd Greer is good but the billing department & preauthorization practices are TERIBBLE! One hand does not know what the other is doing.

They are thief, they charge my credit card for a no show appointment that I CANCELED ahead of time because my insurance wouldn't cover the treatment. Don't get involve with this company, too many reports of fraud on BBB. Be aware.

Very unprofessional office as well as doctor. I had to request that they sterilize my leg prior to the procedure as they didn’t on first one. Then they charged my credit card without permission for amounts already paid by my insurance and now after 4 months and them admitting they owe me, they refuse to give me a refund. I cancelled all remaining appointments and will find another provider that will give me better care and service.

Financial agreement that they make you sign on the beginning you're f***** they will take $250 if you cancel one appointment! If you want to be a sick tired exhausted dealing with b******* This is the place.

Unbelievable!!! You make an appointment through the call center… you go to the appointment and there is no one at the desk when you walk in. So I sat and waited and then an older couple walked in and asked is there was anyone around. Apparently they were booked the same time as me. Since no one had acknowledged us, that didn’t seem to matter. I decided to start hollering to the back with all its closed doors. Finally someone appeared and said they would be right there. She said she was the only one there and couldn’t manage the front desk and do her job. Whatever she was doing was unknown at the time since there were no patients there at that time. About 1/2 hour later, she came out and checked us in. The older couple had left a sick dog in the car and even though I was there first, I volunteered to have them go first. I went to the grocery store and came back and hour later as instructed. They were still not finished their appointment. After about another 1/2 hour, I was finally seen. I had my main procedure done and then had some scelertherapy done on my left left leg and foot. He was working near the ankle and his needle hit a nerve that went all the way to my big toe. I jumped and be said “ hit a nerve, did I? I figured okay it wasn’t that big of a deal but two months later, I have numbing and shock like pain in my toe and foot. Now, on to my follow up appointment. I had changed the time of my follow up appointment with the call center to later that day. When I arrived, the doc was sitting at the front desk and indicated how lucky I was because he was about ready to leave. In other words, he never got the message about the change in my appointment. Okay, second follow up appointment…. I arrived about 15 minutes before my 10am appointment and the door was locked. I called the call center and told them no one was there and the door was locked. Once again, there was another patient scheduled at the same time as me waiting in the parking lot. Finally, the doctors assistant arrived at 10:20. The other person walked in about 1 minutes before me and she started taking his info. Not a word was mentioned, no excuse for lateness and not even a hello, or I’ll be right with you. She took him back and I waited another 1/2 hour and another person walked in and wanted to know if there was anyone there. I explained my situation and frustration and she started to yell to the back to get someone’s attention. The assistant said she would be right out. After about another 1/2 hour, I took a piece of paper off the desk and wrote that I was leaving and would not be back. I called the call center and said that I left and explained why and they suggested that I reschedule. I said I would not do that until I spoke with a supervisor. Still waiting for that call. If my foot does not remedy itself in another month, I plan to bring suit against this organization and/or the doctor that treated me.

Since USA Veins Clinic has taken over you can’t speak to a doctor or nurse assistant at the office. All calls are routed to a call center who are no help for existing patients except to make an appointment. Before this buy out, you could call the office where your procedure was done and ask for a nurse to call you regarding complications your having. I had before what turned out to be trapped blood after my procedure and called and was able to get seen the next day. Now I’m having what I think is the same problem and I can’t get past the call center. I had to make an appointment 2 weeks from now. Very disappointed with the change.

I started with in May of 2022. Although my insurance had given me the wrong information. They rectified the situation, paid the 2600, and I had paid $425 out of pocket. This $425 was to be refunded to me. September 20th, they said Jose the Supervisor stated the refund was due back to me. So here we are 2/6/23 still no refund. the run around and BS. i WOULD NEVER, AND WOULD NOT RECOMMENDE ANYONE TO GO TO THIS BUSINESS. I sent in numerous mail correspondence, over 20 emails. still no refund