USA Vein ClinicsReviews of usaveinclinics.com

Referred to USA vein clinics after my Vein Clinics of America office closed (told they were bankrupt). Vein scan was conducted same as years before, Dr. and tech were very helpful considering they were understaffed and had not even had time to eat lunch. Dr. recommended course of treatment and set appointments for me. My insurance sent me a letter letting me know that the Dr.was out of market and would only cover at their out of market rates. Letter also said this rate was not guaranteed. I called my insurance, they recommended I find out what procedures would cost so I would have an idea what I may owe if insurance didn’t pay. Started calling USA Vein for info. 3rd “customer care rep” sent me to billing department. No one would tell me procedure costs and kept trying to get me to pay my scan bill over the phone. Told them would not give cc# over phone and asked for paper bill and gave my address as requested. Tried calling number on emailed invoice for scan and number was not in service. After reading reviews here (wish I had researched sooner) i decided to not get in any deeper with this company. Made phone calls for 4 hours trying to cancel upcoming appointments before 48 hour “no show” window. Recorded all of the calls: put on hold multiple times until they hung up on me, transferred then hung up on, lied to by 2 reps who said they had canceled appointments (I stayed on phone till they sent me confirmation, one sent me another text of my treatment plan and the 2nd rep sent me a screen shot of what appears to be their reservation system showing the wrong dates and times). Finally got 2 texts about cancelled appts. from Minnesota Medical. 3 days after giving my address for billing, received a call wanting me to give my cc# over phone, told him I am waiting for paper bill “we are a paperless company”. I will be getting a prepaid cc to pay my scan bill. Caller told me he would be calling me back today until I have paid.

Doctor Horng provided me with the best treatment she could offer. She took extra time to help me understand the decisions necessary for my specific issue. I have never met a doctor who seemed genuinely concerned about me as she did. I would highly recommend her. Her expertise in the field of medicine is vast, but it's her kindness and consideration that is so rare.

I worked for vein clinics of America before it got taken over by USA vein clinics and ever since then it’s just been going down hill. They don’t care about what is actually going on with the patient they just want to sell them a treatment plan. They don’t explain what is going to happen and they don’t tell you how much they’re going to charge until you finish with the whole appointment even then it’s only an estimate so they’re still a chance you’re insurance could charge you more. Just don’t go there to any USA vein clinics you’re better off anywhere else.

This company needs to go back to Kindergarten & start over. The staff at the clinic I visited is great; it’s the big wig greedy corporate crap that needs to be dealt with. They better watch their P’s & Q’s—the word is already out regarding their awful / terrible protocol. Shape up or ship out—people have enough garbage & aggravation in their lives; don’t need any more.

I finally got my refund. After MONTHS of getting the run around from USA Vein Clinic I filed a claim with the Illinois Attorney General (easy to do online) and they were great to work with. I filed with Illinois because that is where USA Vein Clinics home office is located. I do not live in Illinois and they still helped me. My situation was very similar to other complaints on here. If you are owed money and getting nowhere try this. My issue was resolved in just a few months.

I had a vein scan procedure on 09/21/2022 and I was charged in advance $357 via credit card for the date of service. They billed my insurance for the date of service and according to Insurance my out of pocket should be $25.66. USA Vein Clinics owes me a refund of $331. I have called them multiple times. I spoke with Christian, Joe, Felix Sanchez and all they says is that refund is waiting approval. Feliz Sanchez called me on 05/03/2023 (after 5 months from my first call) asking for copy of the insurance statement and the same was sent on the same day. He mentioned he would call me by 05/06/2023 and until now nothing. I have called him and the billing department other 3 times and sent other 2 emails with no response. There was another two procedures on Nov/15 and Nov/28 which I should own $31.64 but never receive a billing via mail. On the phone with Felix Sanchez on 05/03 I agreed with him he should discount this amount from refund I should be receiving and nothing still. I have also emailed wecare team and copied them on all the emails to the billing department and not a single response or feedback either Appreciate support

IF I COULD GIVE IT 0 STARS I WOULD DO IT THIS CLINIC IS THE WORST IN DECEMBER 2022 I WENT THERE TO THE HIALEAH OFFICE TO CHECK MY SPIDERS AND THE DR WHO SAW ME IN FACT TOLD ME THAT HE WAS A VASCULAR SURGEON AND HE IS ONLY A GENERAL SURGEON. HE SAID THAT I HAD A DAMAGED VEIN AND THEY OPERATED ON BOTH LEGS THEY DID ME 3 PROCEDURES,MY NIGHTMARE BEGAN THERE IN APRIL I HAD TO GO TO THE EMERGENCY WITH A CLOT IN THE LOWER PART OF THE VEIN, MY FOOT WAS SUPER SWOLLEN AND IN A LOT OF PAIN I CALLED THEM ON MULTIPLE OCCASIONS AND THEY NEVER RETURNED MY CALLS BECAUSE THE ONE WHO TAKES CARE OF YOU IS A CALL CENTER AND YOU CAN NEVER TALK DIRECTLY TO THE DR,I WENT TO SEE A REAL VASCULAR SURGEON AND HE TOLD ME THAT AT MY AGE THEY NEVER SHOULD HAVE CLOSED MY SAPHENAL VEIN THAT THEY NEVER TOUCH THAT VEIN I WAS OPERATED ONLY TO CHARGE THE INSURANCE $18,000.00 IN THE FIRST OPERATION AND $32,000.00 IN THE SECOND AND THIRD AND EVEN AFTER THEY TOLD ME THAT THE INSURANCE COVERED EVERYTHING, THEY ARE CHARGING ME AN EXTRA HIGH SUM THIS CLINIC SHOULD NOT EXIST,THEY ARE TAKING ADVANTAGE OF PEOPLE GIVING RESULTS THAT ARE NOT,NEVER GO TO THIS CLINIC.USA Vein Clinics will be hearing a lot more from me.

If I could give less than one star I would! I started working with Dr. Greer's office in Alpharetta, GA a few years age when it was Vein Clinics of America. It was professionally run and the treatment was excellent. However, USA Vein Clinics purchased VC of A and they have messed it up big time. I had purchased a treatment package and had 2 superficial vein treatments to go on a package of 4. I had one after the new management took over. I was told they were aware of the packages and it was no problem. They did not have a knowledgable person at the front desk, and as a matter of fact they were floaters between offices. So after that visit I started receiving invoices. I made numerous calls to customer service and was told, oh we see you purchased this, no problem. But they kept coming, and I kept calling to try and get it resolved. After the last attempt 2 weeks age (when I was told they would expedite the correction), I received a notice from a collections company. Enough, I'm not jeopardizing my credit for these jokers. You win, I paid money I didn't owe just to make you go away. RUN,RUN,RUN away from this company! So sorry for Dr. Greer to be stuck with these incompetents, he was great.