USA Vein ClinicsReviews of usaveinclinics.com

After I filed a complaint with my state Board of Health, and the investigation was complete, the bill was considered to be paid in full, since "I was so unhappy with their service".Customer Service is non-responsive. I made the appointment thinking it was Vein Clinics of America, who provided fabulous service. I found out it was not the same business when I arrived. I was taken for my scan and then told to wait in a room for the doctor. A technician came about 15 minutes later and said the doctor was busy and it might be a while. Another 15 minutes passed, and another technician came in and said he was probably not going to be able to see me today. Ok, it's a medical office and emergencies can happen, I left. The office called to schedule appoints with me, but they had already made the appointments and were just telling me the dates. I was not available on some of the days so the person said ok and she changed them to other days I was also not available. They did not seem willing to make appoints with me, just for me when it suited their schedule so I cancelled all appointments. I decided to find another provider. I received a bill for the scan AND a Doctor visit. I called to ask for my medical records and the customer service agent said she would get them to me ASAP. I said I would not pay the bill for an office visit when I did not see the doctor. She promised to look into my situation. One month later I have received the bill again. I went to the office and asked for my records, I was told I had to request them from the medical records department and that it might take a while. I was also told I could not pay my bill in cash. Today I called customer service, and they would mail me my records, it might take a month to get them to me because that department is overburdened with work. I told them I would pay my bill when I received my records, and they threatened me with a bad credit report. I was told I had to pay for the doctor visit portion of the bill even though I never saw him, and he never called me, as it was how the bill was divided into a scan and an office visit with the doctor. They were quite willing to set up a payment plan. They also kept repeating the same phrases as if they were reading from a script, not actually talking to a live person on the phone. Think twice before using this company.

I was so impressed with the comfort and professional approach before,during and after the procedure .There were no surprises. Dr Cohen from Fort Myers Florida explained every step/action prior to and after the procedure and the expected outcomes . The procedure room was filled with the music of my choice, Christian music.Thank you Dr.Cohen and all of your staff. The post-op visit for a rewarding follow up visit and excellent outcome

There was an unauthorized charge made on my account after I had paid half of my bill the day before. I called the billing office and spoke to a angry, disrespectful , dismissive woman

Worst company customer service. I don’t know how this company was able to take over another company, especially one that actually knows how to provide customer service and a very streamlined operation. Calling their customer service line is a joke, as you get passed around with no resolution. Cannot get medical records. Office personnel cannot help with anything as they just tell you to call their 800 number and the circle of frustration continues. When I went for treatments I was never given an estimated out of pocket before treatment was given. Office personnel asked for my regular office co-payment without ever saying that the actual amount owed will be determined AFTER the service is performed. That should have been red flag number one. They apparently only do “paperless billing” which by their definition means you get no bill, rather an email months later stating you have an unpaid balance (email doesn’t even do you the courtesy of stating amount) and the card you provided will be charged. So not only do you NOT know how much you are estimated to owe for the procedures, but you are notified months later that you owe money and they are charging you….but don’t state how much you’re being charged! I called in to get an itemized bill statement that shows all of my payments, and that I have a zero balance on my account only to be hung up after 40 minutes of waiting to get it. I will be going somewhere else in the future, as even the treatments I received did not help. So a waste of my money. This company is a JOKE. Go somewhere else.

I went to the USA VEIN Clinic in Everett WA, Doctor and most of the staff were awesome.. Went I started going in May of 2023 they were in network with my insurance until June 30, went my insurance said they dropped my insurance. I was billed $2800.00 for 3 visit after my insurance paid there for the out of network part. USA Vein saying they are still in network and the balance is my responsibility. They harass me constantly on the phone and not have taken money from my account with out my authorization. I have asked many of time why was I not informed they were no longer in network, per USA Vein Clinics they are still in network. I have been trying to deal with this for months now.. STAY AWAY FROM USA VEIN CLINIC unless you want to go through constant harassment and stress. Betty Doctor Cahn was awesome The company is HORRENDOUS

This company is a scam. Their call center is clearly not in USA. They took over from Vein Clinics of America, fired all the existing employees and closed down all the clinics - or at least most of them. They will not give you your medical records. Email requests are ignored and phone calls are immediately disconnected. They are dishonest and shady. Do not go to them.

I went for treatment of a varicose vein on my right lower leg on August, 31st, 2023. first of all I had to wait a long time. the Doctor didn't use numbing topical anesthetic, the injection hurt a lot! I was told to wear the compression stocking for three days only. My leg hurt a lot. when I took the stocking off my leg was black and blue with bump's. I went for my follow up and it turned out I have a blood clod! No instructions were given to me, other than to take aspirin. My leg is worst than it was before and the vein still there but with bumps and bruises! That place is terrible!! Don't waist your time and money. I have an appointment with a specialist to get a second opinion and see what needs to be done to get rid of the pain!

This company “USA Vein Clinics” has the worst customer service of any “doctor” I have ever used. If you need help with your veins ask your primary care physician for a referral and go to an actual doctors office. When you call these guys isn’t a doctor’s office, it is a call center. I stopped my care here because I couldn’t get a straight answer about my care’s cost. They will send you text messages about billing that seem scammy. When I called them to confirm the text was real, they started harassing me for payment. They were not kind. They didn’t express concern for my health. I wouldn’t recommend this place to anyone.