SunPower, Inc.Reviews of us.sunpower.com

Response from SunPower, Inc.Feb 6, 2026

Hi Glenn, thank you for sharing. We’re sorry to hear about the issues you described and the frustration caused by the delays. At this time, we’re having difficulty locating your project in our system, and we’d like the opportunity to look into this further and assist you. Please reach out to us at [email protected] with your full name or address so we can identify your account and help move things forward. - Katie G.

Response from SunPower, Inc.Jan 19, 2026

Hi RH! Thank you for taking the time to share your feedback. We’re glad to hear that you found our team pleasant and skilled, and that you were satisfied with the overall outcome of your project. We also appreciate your understanding regarding the complexity of the work and the coordination involved. Your comments are valuable to us, and we’ll use them to continue improving communication and coordination on future projects. Thank you for choosing us. -Emma A.

Response from SunPower, Inc.Jan 19, 2026

Hi Jovanie! Thank you for the great review! We’re happy to hear that you had an easy and positive experience with us. We truly appreciate your support and are glad you chose SunPower. -Emma A.

Response from SunPower, Inc.Jan 19, 2026

Thank you so much, Ron, for taking the time to share such a detailed and thoughtful review. We are truly grateful for your kind words and are thrilled to hear that our crew provided a professional, respectful, and informative experience from start to finish. It is especially rewarding to know that our team took the time to answer your questions, explain the installation process, and ensure you felt confident and informed about your system and investment. We are proud of the knowledge and care our installers and electricians bring to every project, and your feedback reflects the standards we strive to uphold. We will absolutely share your comments with the entire crew so they can see the impact of their work. Thank you again for choosing us and for recognizing the dedication and professionalism of our team. -Emma A.

Response from SunPower, Inc.Jan 19, 2026

Hi Sammarie, thank you for taking the time to share your honest feedback. We appreciate your acknowledging the efficiency of the installation day and are glad the system is now complete. That said, we apologize for the lack of communication you experienced throughout the process. We understand how frustrating and overwhelming it can be to wait for updates, have uncertainty around scheduling, and not receive clear explanations about next steps or who will be arriving at your home. This is not the level of communication or coordination we strive to provide, and your experience highlights areas where we need to improve. We truly appreciate your patience and persistence, and we are grateful for the opportunity to complete your installation. Your feedback is being taken seriously and will be shared with our teams to help improve communication and the overall customer experience moving forward. Thank you again for your honesty and for choosing us. -Emma A.

Response from SunPower, Inc.Jan 19, 2026

Hi! Thank you for sharing your experience with us. We appreciate your patience throughout the process, especially as the initial construction approach was reevaluated and adjusted to align with your architect’s recommendations. We are glad to hear that once the revised plan was in place, our team was able to provide helpful and efficient service. Thank you for allowing us to move forward and for trusting us to deliver a solution that meets your needs. -Emma A.

Response from SunPower, Inc.Jan 19, 2026

Hi David! Thank you for taking the time to share your feedback. We’re glad to hear that our installation team met your expectations with timely arrival, clear communication, and dedication to completing the job correctly and on schedule. We will be sure to recognize Alex and the team for their hard work and professionalism. We also appreciate your honesty regarding your overall experience, and your feedback will help us identify areas for improvement so we can provide a smoother experience in the future. Thank you for choosing us. -Emma A.

Response from SunPower, Inc.Jan 19, 2026

Hi Seang! Thank you for your feedback. We’re thrilled to hear that our crews did an excellent job. We appreciate your support and are glad you had a positive experience with our team. -Emma A.