Moore H.
I haven't spoken to anyone directly
I haven't spoken to anyone directly, so I can't comment on direct customer service. That said, I have had no negative experiences only positive ones with chat online.

Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Moore H.
I haven't spoken to anyone directly, so I can't comment on direct customer service. That said, I have had no negative experiences only positive ones with chat online.
Abe B.
I have had several of Bilt Labs Orthotics made and I have been extremely happy with their quality and fit. I spend most of my day on my feet. Highly recommend
ann B.
Great orthotics. My feet feel so much better.
E. Michael H.
These products are excellent! I am about to purchase my 3rd set and the total cost of those three is less than my first (and only) purchase from my podiatrist! I am extremely pleased with the product and the speed of the service!
Judith B.
The service I recieved is great. All my questions were answered. Getting the inserts were quick and easy. love the reorder option.
Lindsey M.
I love these custom insoles. I’m on my feet 12+ hours a day and they have been a game changer. Before I got them I had such intense pain, I thought I was injuring my feet from being on them so much. Now, I can get through my day without pain.
marsh
The custom orthotics I purchased from Urthotics have saved my feet from Plantar fasciitis pain. The process was easy and delivery was quick!
Charlie
This a wonderful product. I was having a lot of foot pain before I started using there orthotic, but no more! Even after long runs my feet feel great!