Julianna
I found Bill Labs a company of great…
I found Bill Labs a company of great integrity! Unfortunately, in this day and age a rare occurrence. I was very hopeful that the orthotics would aid in my knee replacement recovery. They were not helpful, in fact they caused pain. I braced myself for a "difficult discussion" to be able to return them and receive my refund, as is the common experience these days...... I am delighted to say my experience was completely the opposite. Laura could not have been kinder or more understanding. I was offered an opportunity to see if they could adjust them. I really appreciated that, but chose to return them instead. There was NO pushback and the kindness and ease of process continued. WHAT A DELIGHT! Although the orthotics didn't work for me at this time, I will be happy to recommend Bilt Labs.