Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Amazing product & awesome, highly responsive customer service

I was looking for custom orthotics to give my feet some extra support for sports practices and competitions. Before seeking help my feet would ache after every practice and match, but since having the inserts my feet truly have not bothered me at all! The process was also super user friendly. The instructions are clear on how to do your molds from home, the shipping time was really fast and once I got my inserts ( about a week after I shipped my molds out) they came with a full breakdown of how my orthotics were specifically helping my needs. I love how simple, fast and effective Bilt Labs made my experience! I would certainly recommend them to anyone who needs custom orthotics!

I have had foot pain and issues fitting shoes for over 5 years now and seen numerous doctors. They have tried all different store inserts, stretching, PT and even injections with only very little benefit that never lasted. A friend told me I had to try custom inserts made from Bilt Labs. I called them and they were extremely friendly and very knowledgeable and they were VERY AFFORDABLE! My custom orthotics came in super fast in a VERY PROFESSIONAL package with easy instructions on what I need to do. I have been wearing them now for a while now and ALL my foot pain, knee pain and even back pain that I didn’t even realize is all GONE!! They fit into all my shoes I love to wear and I now also have no problem long wearing these shoes anymore!! Thanks Bilt Labs and now know why you are the #1 Custom Orthotic maker in America!! God BLESS!!

I ordered custom orthotics from BILT Labs through my FSA's store. During the checkout process, I was offered the option to add an additional pair of insoles at a low price, which I accepted. BILT Labs did not provide an invoice for the additional products, only an email confirmation. This raised concerns with the FSA administrators, Navia Benefit Solutions, who informed me that a letter of medical necessity is required before I can use my FSA funds for custom orthotics. According to their policy, I would need to visit a podiatrist who would prescribe the custom orthotics on my behalf. Unfortunately, my FSA account was charged without the required letter of medical necessity being submitted. I am uncertain about the potential consequences or whether a refund will resolve the issue. It is important to note that I accessed the FSA Store through my FSA website, and purchased BILT Labs' products from the FSA Store. BILT Labs' website indicates that their products are eligible for FSA reimbursement and encourages customers to use their FSA cards. Update: BILT Labs has issued a refund to my FSA debit card. I will now proceed with resolving the matter through the FSA. I hope the situation can be clarified and addressed in a way that minimizes any negative impact on customers in the future. I will continue to update this review if there is more activity.

The service was above and beyond. The staff is very caring. More businesses should treat their customers this way. I felt very valued.

Fully fixed my plantar fascietis. Great customer service, have bought 4 initially and come back to buy 3 more.

I've used custom orthotics for 24 years. I needed new ones for years, ordered a pair through a local vendor and that didn't turn out well. The fit, comfort, timeliness and price of the orthotics from Bilt Labs was excellent. As a result, I ordered another two pair

Ordering was easy. The molds were easy to set. Turn around time was about what I expected. The inserts seem to be working over about 8-10 weeks.