Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

I was taking a trip to Wyoming when I injured my Archille's tendon where it meet the heel bone. Bilt labs was able to rush my insoles order and ship it out to me in time for me to break them in, prior to leaving. Customer service was very helpful, kind, and even rushed the shipment. I would use them again.

I have been wearing custom orthotics for most of my life and I have never had a pair that fit as well as these. The difference was in their customer service. They responded quickly to every email. They allowed me to make 2 modifications, and this has made all the difference in the way they fit. These are better than anything I have gotten from a podiatrist. I highly recommend them. I am not going anywhere else.

They were awesome to work with. The initial set was not quite what I needed or wanted. The set was beautifully done but more arch support was needed. They worked with me to get the arch support just right in a very timely manner. The final product was beautifully completed and just what I wanted. They were professional, friendly, timely, and efficient in completing the work. I recommend them 100 percent.

Laura was an amazing help! Very quick and clear communication and quick resolution to my issue! Thank you!

The insoles are great, it is a game changer, especially for those with arches. Every shoe I buy can now support my foot properly. This is worth the investment. Also customer services is fantastic.

First, I made a mistake in the order, I called and it was fixed with a smile in her voice. Second, I started a new job and just found out 2 days ago that I was going to be going out of state, (800 miles away), in 10 days. I emailed and asked if there was any chance I’d be able to get the insoles prior to my departure. Laura explained that it is a process but she would see what she could do, 🤯 order shipped today, and I ordered 4 pair, (should mention this was a reorder). Talk about world class customer service, wow. Will also say, I have a bunion, plantar fasciitis and ankle fusion, these are BY FAR, the best insoles I have ever purchased and I’ve tried probably 20-30 OTC insoles, these are made for YOUR FEET.

I will say bilt labs is freaking Awasome to deal with ! Very helpful , answer all dumb questions I had ! Laura is Awasome with Emails , response time is fantastic ! Very caring place and willing to go the extra mile forsure and they do go the extra mile!!!!

The customer service provided by Bilt Labs far exceeded my expectations. I worked in a health related service oriented business for over 40 years and as such my perspective comes from experience. I honestly believe the orthotics provided by Bilt Labs are the best in the industry from a cost, efficiency, and fit and ofcourse service.