Nad
Do Not Buy From This Website
I chose to order from this website because it clearly stated fast delivery, which was the main reason for my purchase. After waiting for a week without any updates, I contacted them to ask where my package was. Only then was I informed that the walking pad would not be delivered until mid-April. In my opinion, this is misleading and false advertising. Since then, I have contacted them more than 10 times requesting that my order be cancelled. They take several days to respond if they respond at all, and they consistently ignore my cancellation request. Instead, they repeatedly try to make me wait by offering €30 in compensation, which I have clearly refused.
Response from UREVOAug 12, 2026
Dear Customer: First of all, thank you very much for your valuable feedback. We fully understand that our previous failure to properly address your issue caused you significant inconvenience. A small number of products on our website are available for pre-order. Pre-ordered products require a relatively long lead time. If you do not wish to wait, we will assist you with canceling your order. We failed to provide you with a timely and effective solution during this process. We have conducted an internal review and implemented corrective measures. We always prioritize customer satisfaction above all else. If you are willing to give UREVO another chance in the future, we are committed to providing you with satisfactory service. Once again, we apologize for the inconvenience caused. Sincerely, UREVO Team