UREVOReviews of urevo.com

I received my walking thread August 14 and it stoppped working last week! It won't start and I moved it to alternate outlets. I sent UREVO my request for compensation or replacement, or something. 5 emails the same message, " At the moment, we're unable to locate your order in our system. To help us investigate and provide the appropriate support, could you please send us a screenshot of your order details?" All details and photos sent, Now they have blocked my emails.

I have ordered a walking pad from them. It's way louder than they advertise. I contacted them 1.5 weeks ago to exercise my "14-day return policy" right. They keep sending me these automated messages. Impossible to contact to anyone. They simply don't read their emails and there are no phone numbers. Worst customer experience I've ever witnessed.

So, I pre-ordered the "Cyberpad for office" on the 11/10/26, and it was said to start shipping by the 13/10/26, I saw on the 15/10/26 that the stock of them was starting to drop, and I still didnt get any news on my order. I then contacted them on the 16/10/26 (Friday) before they closed their support for the weekend, and I was simply hit with "We are sorry, and I will ask for an update, and you should get a reply in 24 hours". I still haven't gotten any reply back, and no update on my order. This has to be the worst customer support I have ever had to deal with, and if I still haven't received any kind of reply by Monday (19/10/26), I will ask for a full refund; if not, I will request some kind of compensation for this delay.

Failed after a year, AI support claimed this is "normal". Their Urevo CyberPad treadmill failed after just over a year, tripping the fuse and refusing to work again. UREVO suggested a motor failure without any form of inspection or evidence, then offered just 20% off another treadmill because they have designed the product to be unrepairable. I expected much better quality and durability, and being asked to spend more money to replace such a recent purchase is unacceptable. I would think twice before buying from an anti-consumer company like UREVO again.

No communication on missing stock and outdated catalogue. I wrote twice, 1st to ask for delivery details of a specific treadmill - no one told me its out of stock. Then I purchased and waited days before asking again for status - "It is out of stock and we do not know when we will restock"

Finger weg von "Urevo"!!! Ich habe am 23.9.26 über die Internetseite von "Urevo" für mein Büro ein klappbares Laufband gekauft (539,99€), was sich als riesiger, folgenschwerer Fehler herausgestellt hat: Ich bin natürlich davon ausgegangen, dass der Bestätigung meiner Bestellung bereits eine Rechnung beiliegt, da ich per Paypal bezahlt habe. Bis zum heutigen Tag (29.09.) hat mir "Urevo", trotz mehrfacher schriftlicher Aufforderungen dazu, keine Rechnung geschickt, obwohl bei der Bestellung selbstverständlich alle Informationen zur Verfügung standen. Seit 23.9.26 bin ich in einem nervtötenden und zeitraubenden schriftlichen Kontakt mit "Urevo", um diese Rechnung zu erhalten. Die Rücksendung, die ich per fristgemäßem Widerruf versucht habe, anzustoßen, wird verweigert und mit sinnlosen, sich immer wiederholenden Fragen von einem KI-Bot abgewehrt. ("Dürfen wir nach dem Grund der Rücksendung fragen"? Grund, nämlich kein Rechnungserhalt wurde in mind. 3 Emails von mir bereits erläutert) Ein Rechnungserhalt wurde zuerst innerhalb von 1-2 Tagen zugesagt (man würde die Information an die Finanzabteilung weitergeben und sie prüfen!), natürlich nicht geschehen, in einer weiteren E-mail waren es schon 3-4 Tage. Wenn dann immer noch nichts da sei, solle ich mich nochmals melden, so "Urevo"!! Man will hier mit Sicherheit die Widerrufsfrist verstreichen lassen. Zum Gerät selbst kann ich keine Auskunft geben, da es noch verpackt bei mir steht. "Urevo" selber ist eine Katastrophe. Bitte hier nicht kaufen.

I originally bought a remote that was recommended for my treadmill. The remote arrived and it wouldn’t connect to the treadmill. I called customer service and they advised that new remote would be mailed to me. The remote arrived and it was the same exact one that I already had. Now I’m still waiting for a resolution from customer service. At this moment I have a treadmill that can’t be used without a remote and I have 2 new remotes that doesn’t work with my treadmill

First, I was sent an item very late, reached out for assistance, and never heard back. On top of that when I finally received the item, it was in a very damaged box and damaged inside as well. Reached out again and have been ghosted by customer service. Will never shop directly from this company again.