UREVOReviews of urevo.com

Upon receiving my UREVO Foldi 3S Treadmill, I noticed poor build quality, including a noticeable, large stain on the deck of the desk. The cupholder was nasty inside and missing the lid. It's like they removed the cup-holder in the design but didn't bother to change the pictures on the website or update the manual. Or maybe it's supposed to be a surprise if you get one with a lid or not? The front display on the desk was either misapplied or someone tried to peel it off at the factory leading to warping/crimping and visible adhesive. They claim that the "issues" are "caused by our warehouse keeper moving them or testing them"...so, that means that they admit the cosmetic issues were caused by them. Did the warehouse worker remove the cupholder lid, too? UREVO offered only a $30 refund instead of replacing the control deck, which is a shocking attempt at resolving these matters.

CyberPad Home is a solid device, but my support request went unanswered. That really doesn't give me confidence in their after sales support. Oh, and they dropped the price by a further £40 a week later. Clearly the £100 I saved wasn't a genuine saving at all (as they now list the rrp as the price I paid - £499).

Ich habe das Walking pad im April gekauft und bin davor zurück geschreckt es zu benutzen, weil ich " es vor Erstbenutzung ölen und spannen" musste- was ich mir ohne Hilfe nicht zugetraut hatte. Nachdem mein Mann es gespannt und geölt hatte bekamen wir das Laufband nicht ans Laufen, weil es E 10 anzeigte Also schrieb ich an die E Mail Adresse in der Gebrauchsanweisung und bekam binnen 12 Stunden die hilfreiche Antwort: Haben Sie den Sicherheitskey ordnungsgemäß angebracht?" Hatte ich nicht. Seitdem nutze ich das Pad sehr gerne sowohl zum Laufen ( geht bis 10km/h aber DAS ist sprinten ;)) bei 6-7kmh, als auch zum Walken während der Schreibtischarbeit bei 3-4km/h. Ich bin begeistert- sowohl vom Kundenservice, als auch vom Produkt.

What a bad experience! There is virtually no customer service at all. Backed their campaign from the very beginning and never received my treadmill. No answers to my questions. The only answer I got is to check my Amazon account???? What has Amazon to do with their Kickstarter camaign? 450 Dollar gone! Don't trust these scammers any second!

Horrible customer experience. I wanted to return a purchase and had to endure a dozen back-and-forth emails with their less than terrible customer service. It felt like I was always talking to another person in a different language and they never even understood that I literally just wanted to return a product. A standard procedure to any company in 2025

I bought the UREVO Walking U1 Pad a few weeks ago, hoping for a reliable solution to stay active at home – especially for health reasons. Unfortunately, the device stopped working after only a short period of use. Even more disappointing has been the so-called “excellent after-sales service” they claim to provide. Despite clearly explaining that I urgently need the walking pad for daily use due to health concerns, their support team has been painfully slow to respond. Every reply takes several days, and after two full weeks, all I received was a generic troubleshooting guide – which was completely useless and didn’t solve anything. I’m beyond frustrated. I expected a working product and at the very least, responsive customer support. Sadly, I got neither. I cannot recommend this company or its products and deeply regret this purchase.

Charged my card, but never sent the walking pad. Their site said they had stock. Then, they changed their website & said they’d ship on 2/21. Now their website says 2/26. I imagine it will change again. I’ve reached out to the company 3x by email and 1x by chat. All emails have gone unanswered. The chat person told me “If we changed your card we will send to you.” But can’t find my order or tell me when they expect to ship it. It’s beginning to feel like a scam. If I don’t hear from the company with a shipping notice by Friday, I’m just going to call my CC company and cancel it.