UrbanogReviews of urbanog.com

3.9278 reviews
Clothing & Underwear
17008 Evergreen Place Unit# C, City of Industry, California

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Urbanog

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About Urbanog

We carry a variety of styles in women's trendy shoes: flats, sandals, gladiator sandals, heels, boots, knee high boots, over-the-knee boots, booties, wedges, pumps, sneakers, and even trendy items such as LED shoes for your wildest party. We also carry trendy and sexy clothing items such as swimwear, dresses, tops, jeans, skirts, fringed vests, shorts, bermudas, rompers, and more. Explore a wide selection of apparel and stay on top of the seasons hottest looks!

Urbanog (urbanog.com) has 278 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: urbanog.com
Website: urbanog.com
Category: Clothing & Underwear
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: December 2020.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Urbanog reviews

278 approved reviews, newest moderated first

Hayley
May 3, 2017
Great Shopping Experience
Not really sure how there are negative reviews for this website. I've bought shoes from here twice and each time I've had a great experience. And each time I ordered it was for multiple shoes.. (4 each time) If you're looking for a website that had great shoes and a coupon code that can be applied to sale/clearance items (time to time they do) Then this is a perfect site for you!
Response from UrbanogJul 25, 2017
Hi Hayley, Thank you for your shopping loyalty, we are so appreciative of you! XO, UOG
Sonia R.
May 2, 2017
Worst place to shop at
This is honestly the worst place to shop on! Beware of their cheap crap they buy in Los Angeles then overprice! They never really have sales bc when they do they bring up the actual cost of the item! When you call them and confront them about it they have a rude so called 'supervisor' that knows nothing about the company! I call for a refund for a return and they do not have an accounting or returns department. This company is phony and would never even waste 1 penny at this place! There's no wonder the company is going down!
Response from UrbanogJul 25, 2017
Hi Sonia, Thank you for taking the time to let us know your concerns, we are always looking to improve our shopping service! We can assure we do not raise our prices during any promotional sales. We do offer returns/refunds to customers who are unsatisfied with their products, please give us a call next time so we can walk you through the process! Please let us know if there is anything else we can do to help you! XO, UOG
Shanice C.
Mar 19, 2017
STOLE MY CARD
I ordered despite some bad reviews but they stole my credit card or gave it to people and now there are charges being made from other countries etc I have 3 charges from Netflix and Walmart and some were not sent because they were deemed fraudulent. Save yourself the trouble
Response from UrbanogJul 25, 2017
Hi Shandice, Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest. We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted. Please feel free to give us a call to further discuss. XO, UOG
Nini
Mar 12, 2017
BEWARE!!!
This company stole over $700 from my credit card!!!
Response from UrbanogJul 25, 2017
Hi Nini, Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest. We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted. Please feel free to give us a call to further discuss. XO, UOG
FitMama96
Mar 8, 2017
Nice Online Store
After reading the reviews I was a little weary about ordering from them. But the items I wanted ran for almost $60 on other sites and they were only $30 at Urban OG so I went ahead and gave them a try. I placed my order Mar 1 and it was processed by Mar 3. I received my item Mar 7, a day before it was suppose to be delivered. This was with standard shipping. Although the items have sort of a chemical smell to them, I'm sure that letting them sit out will get rid of the smell. That's the only reason I'm giving them 4 starts, but overall I had a great shopping experience with them. I will be looking forward to ordering more from them.
Response from UrbanogJul 25, 2017
HI FitMama, Thank you for giving us a chance and writing a review! We truly appreciate you! XO, UOG
Fee H.
Mar 1, 2017
urbanog fanatic
ive never had a problem with this company EVER been ordering for years now even emailing coustomer service and getting a reply was FAST and out of all my orders ive only returned 1 because it was MY FAULT for odering them to small not knowing they ran little so i dont understand the bad reviews' only thing is i wish they would restock items all in onfe and not every other day seems like im spending more money :( but other then that i love ❤️ urbanog. : ))
Response from UrbanogJul 25, 2017
Hi Fee, Thank you for taking the time to leave a review! So glad your orders have worked out for you! XO, UOG
Kayla Kristine K.
Feb 22, 2017
Stolen credit card number
I ordered from this company even after I read the negative reviews. The clothing came quickly, and was of decent quality. The company customer derive was even very helpful. But after I ordered, my credit card number was stolen and $2300 was spent. Even though I enjoy the website's products, I'll never buy from here again.
Response from UrbanogJul 25, 2017
Hi Kayla, Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest. We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted. Please feel free to give us a call to further discuss. XO, UOG
Mickitia N J.
Feb 1, 2017
Repeat shopper
I have been shopping with this company for close to 5 years now. I have NEVER returned an item. I always receive FREE shipping, because my orders are always over $50. Most times, if I order on a Friday, I receive my items by the next Friday. I used to do a lot of "boutique" shopping, this company has allowed me to cut out the middle man and order directly from the source. I appreciate that.
Response from UrbanogJul 25, 2017
Hi Mickitia, Thank you for your kind review! We are so honored to have your shopping loyalty! Please let us know if there is anything we can do for you on your next order! XO, UOG

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