UrbanogReviews of urbanog.com

Response from UrbanogAug 18, 2020

Hi Manouchka, Thank you for your honest review. I checked your order and it was placed 06-19-2020 and unfortunately your order past the 30days return policy. Liliana Jewels Embellished Strappy Clear Thong Flat Sandal Price: $12.36 Since your order past the 30days return policy and UrbanOG values your business we offered you a 30% refund. We're apologize for your inconvenience. XO, UOG Shop, Save, Smile. #loveUOG

Response from UrbanogMar 4, 2020

Hi Queen, My apologies for any inconvenience. Someone from our customer service team will be in touch. You can also email us at [email protected]. Replacement order 2409932 was sent 3/5/2020 Tracking: 9261290986894800133208 XO, UOG Shop, Save, Smile. #loveUOG

Response from UrbanogFeb 24, 2020

Hi Money, My apologies for any inconvenience. Unfortunately UrbanOG doesn't offer free return labels. https://www.urbanog.com/faq_help.php?paction=return-exchange If you contact us at [email protected] we'll be happy to breakdown your refund for you. Best regards, UrbanOG.com

Response from UrbanogJan 31, 2020

Hi Jessica, My apologies for any inconvenience. I found your order 2406314 in the system. Order was placed on 2020-01-26 14:05:28. How can I help you with this order? Unfortunately our phone lines sometimes get busy after the weekends. You can email us at [email protected] or we have live chat online. Update 1/29/20: Please tracking your order on the following link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405516901537851524220 USPS tracking: 9405516901537851524220 I checked our records and we haven't received any emails or messages for you. Update: 1/31/20: Delivered: January 30, 2020 at 12:14 pm Delivered, Front Door/Porch OAKLAND, MS 38948 Best regards, UrbanOG.com

Response from UrbanogJan 2, 2020

Hi A. Black, My apologies for any inconvenience. Please send us your order number and we'll resolve this ASAP. I tried looking you up but I couldn't find anything. You can also email us at [email protected]. Best regards, UrbanOG

Response from UrbanogDec 26, 2019

Hi Brittany, My apologies for the inconvenience. I already requested the promo to be added to your order. The total refund amount is $32.83 (Refund may take 5 to 7 business days to reflect on your account.) I see your package was delivered: https://track.amazon.com/tracking/9261290986894800101726 I went over all the records & I didn't find any of your emails. Hopefully it wasn't blocked. We usually respond to emails & chats pretty quickly. You can even try us on IG or FB. We try our best to be accessible for our customers. Again, our apologies for any inconvenience. XO, UOG Shop, Save, Smile. #loveUOG

Response from UrbanogDec 16, 2019

Hi Tiffany, Thank you for contacting UrbanOG. My apologies for any inconvenience. I checked your order and here is your tracking number: https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=778679278672&cntry_code=us&locale=en_US Unfortunately the tracking shows: Local weather delay - Delivery not attempted Recommended action: No action required. Delivery will be rescheduled when weather conditions improve. Scheduled delivery:Tuesday 12/17/2019 by end of day I also checked out records and I do see you contacted us on Sun, Dec 15, 4:09 PM. Unfortunately we're not open on the weekends. Again, our apologies for the delay. XO, UOG Shop, Save, Smile. #loveUOG

Response from UrbanogDec 4, 2019

Hi Christie, My apologies for the inconvenience. I tracked your order 2400986 and it was shipped with FedEx. Tracking number: 778368092333 Delivered Tuesday 12/03/2019 at 11:40 am. https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=778368092333&cntry_code=us&locale=en_US Unfortunately we are experiencing high amount of calls due to the holidays. You can email us [email protected] or you can also chat with us online on the website. XO, UOG Shop, Save, Smile. #loveUOG