UrbanogReviews of urbanog.com

I ordered my stuff 5 days ago and STILL no tracking number.. tried emailing to see where my stuff is.. no response.. Most likely will not purchase again from this site. Buyer Beware. my order number is 2393674

Placed an order on Saturday that said my shoes should be arriving on Friday 8/23 based on the shipping I picked, but I haven’t received any kind of confirmation. Tried to contact customer service to see if the order had gone through/been fulfilled, and you can only leave a voicemail! I also sent an email inquiry which was supposed to cc my email on the communication & I never received that either. I’m worried that this company is impossible to contact. I really want these shoes but I’m concerned they won’t arrive. Funny enough the transaction went through immediately. After reading some of the reviews on here I’m pretty anxious that I may have lost money on this. Leaving 2 stars to see if I hear back/even receive the shoes. So disappointing.

seems like a scam. I’ve been trying to get in contact with and I’m not getting anything in response it’s very frustrating because I really wanna theses shoes and I’m got be extremely disappointed if I don’t get them.

I ordered five pair of shoes from this site. I was mostly satisfied with my order except I decided to return one pair of shoes. This was on March 11. It is now April 16, and I’m still waiting on my refund. For over a month, the site says my refund is still pending. I submitted a ticket multiple times and E-mauled the company, but I still haven’t heard anything back.

I am giving a 2 star review as the shoes that I ordered came in and had stain like scuff on the back of one of my heels. Looks like they may have been returned before or worn. Sad I had to give this review as I have ordered just couple months ago and gave a great review shoes were perfect. So maybe it is hit and miss with this company. Now when I wear them I am going to think everyone is starring at the back of my shoe at the stain on it.

I've never had a problem ordering shoes from here. I realize that they are cheap and that's that. But then I received a pair of slightly worn shoes, which means nothing to me, because I assume they were the display pair. They didn't fit so I returned them, sucking up the $7 dollar shipping fee. But then they charged me 30% without telling me that they've received the shipment and saw that it was worn, which is not true and refunded me 1/4 of the price of what I paid for it. A company that practices robbery of this kind from their customers will lose this customer and continue losing customers.

I ordered a pair of boots, and they came with a pink stain on them. I was so frustrated and had to go back and forth with customer service through emails with photos and information in order to get the matter resolved. I felt like they were giving me the run around and trying to say I was lying about the boots. In the end, they offered to refund my money and told me to just keep the boots. I was so frustrated at this point with my boots (especially because they were a birthday present to myself) that I went on here and wrote a horrible review. HOWEVER, after this review was posted, it was sent to the company and they knew exactly who it was that wrote the review. The same customer service rep that had dealt with me earlier called me and felt horrible about my experience. She asked me why I was frustrated and what they could do to help the situation. Not only did she rush getting my money back, but she also offered to double check my orders from now on in order to keep me as a customer. I'm not sure that I am trusting enough to try ordering again, but they sure did try their hardest to make my experience better. And I have to give them props for that. I deleted my old review and wrote this one, giving them 2 stars instead of 1.

I ordered a pair of shoes that were 50 dollars and they were really cute. I wore them one time and the heel snapped right off. Then I took the shoes to two different shoe repair shops who said they couldn't fix them. I, myself tried to fix them on my own for about 2 hours. Then I called customer service to see what my options were and they would not give me a refund because it was past 30 days and they wouldn't send me another pair because they didn't have them in stock anymore. So a waste of 50 dollars and my time and energy and they didn't do squat about it. I'm livid.