UrbanogReviews of urbanog.com

Order number 2419862. FedEx lost my order. I have been sending messages, emails and have not got a response regarding my order being lost. I was told by FEDEX to file a "lost package claim but haven't been able to reach anyone regarding my order. My order was paid in full, and I still have no merchandise or answer when I will get my order. No communication from UrbanOg. I love this site, but this needs to be addressed ASAP. What do I do?

Order #2408109 .... I have been ordering shoes with them for years, they are always fabulous, just as pictured and up to par! I made a recent purchase & I must say I was disappointed with every pair I bought :/ I will say that the sizing isn't spot on for me like it used to be (with other orders too) & also, the shoes have been really small & narrow this time around. But that's most shoes nowadays, especially heels, they're not really made for ppl who don't have bone skinny feet :/ but other than that, there's no complaints! Customer service contacts you if something you ordered is out of stock (if that's the option you chose), I've never really had to deal with them, I emailed them recently about cancelling an order, and they did so AND responded to me within a few hours! Also, that last order was perfect for me too!! The heels were a little skinny, but hey, maybe it's just my feet lol, it was manageable & the wedges were PERFECT! I'll recommend & will still shop here, as long as I go a size or 2 up! :)

Oct 28 2019 I think this company is a fraud! I see your company on here lying blaming Amazon for losing packages. My shoes I ordered almost 2 weeks ago was supposed to be delivered today Oct 28, 2019 & when I checked the tracking it wasn't even in Va so since it was being delivered by amazon I called them for confirmation. They told me the package was supposed to be delivered last week and your company never released it for them to deliver it, now why would they make that up? They told me to call the merchant(you) which I did & of course I got a voicemail. No one ever called back, its after 4 & I got no response to my email so i will be calling my bank to dispute. This some bs! REVISED Oct 30 2019: my package was delivered a day late which it came on Tuesday 29 but the tracking still wasn't updated to let me know it was being delivered. I had to call Amazon again & they gave me the correct info & said that you all released it 5:38am Tuesday morning & still states it wasn't anything on their part it was your company. Even tho my shoes were a day late & your tracking system is totally jacked up, I LOVE my boots!!! And I never received any email from you all I checked my Spam too. Get it together please!

Only reason I did not give a 5 star is because when I placed my order I never received a confirmation email that my order had been received, but when I called they sent it to me. So if I didn't have that small mishap they would have got a 5 star from me. Over all experience placed my order on a Sunday and received tracking information on Monday and order was shipped and received by that Friday. So I was satisfied with the whole process and my order was correct and I love the shoes

Great selection of clothing and good quality, was hesitant to purchase due to high shipping prices but shipping has decreased to a reasonable amount. I will be a continuing customer.

Fast shipping, great first buying experience! Although, one of the pairs of shoes I purchased are already falling apart after only wearing once! But other shoes were fine and would purchase from again. UOG2323630

I have ordered shoes from this website for close to ten years and was only unhappy one time with my actual shoes. I recently ordered a pair of open toed booties and during a 40 % off promo but never got the 40% off even though I entered the coupon code. Coincidentally my packing slip didn't have the price on it. If this happens again I won't be ordering from them.

Love the bamboo shoes I bought at a most reasonable price. But I was wondering why there are two prices listed for the shoes. One price is crossed out and a lower price listed. I wanted to buy another pair of shoes but I was charged the higher crossed out price instead of the lower one in red. Why is this? Kathy