Urban E BikesReviews of urban-ebikes.com

4.399 reviews
Bicycles
New York

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Urban E Bikes

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About Urban E Bikes

Urban E Bikes is an online electric bicycle store with many different e-bike brands and styles to choose from - we believe, there's a bike for everyone and this is your choice for an active lifestyle.

Urban E Bikes (urban-ebikes.com) has 99 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: urban-ebikes.com
Website: urban-ebikes.com
Category: Bicycles
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Urban E Bikes reviews

99 approved reviews, newest moderated first

Mark B.
Jun 3, 2022
Urban ebikes is a great company
Urban ebikes is a great company. It is a pleasure working with them. Although they are located on several thousand miles from me, it feels like they are next door. I had several questions, they quickly responded. The products ship quickly, I always know the status of my orders and where the package is! I just wish the folks i live with and see every day could keep me as well informed as Urban does!
Response from Urban E BikesJun 26, 2022
Hi Mark! Thank you so much for your kind review and let me know if there's anything else I can do for you! Chris
Javier R.
Jun 3, 2022
Best price that I found anywhere
Best price that I found anywhere Customer support Response very quickly and effectively
Response from Urban E BikesJun 26, 2022
Hi Javier! Thank you so much for your kind review and let me know if there's anything else I can do for you! Chris
Colleen H.
May 27, 2022
First i would like to say
First i would like to say, I really do love the bike. Customer service not so good, very hard to communicate with them. Bike 85% assembled? Not so much, maybe they do the "fuzzy math" to get to 85%. luckily i am pretty mechanically inclind and was able to get it assembled without too many curse words.
Response from Urban E BikesJun 2, 2022
Hi Colleen, thank you for your review! First off, I'd like to say apologies for if you had any problems with our customer service - we always try to do our best and assist our customers as well as we can. Regarding the assembly, I understand it can be confusing, but it is 85% assembled and we sent you many instructions on how to put it together. Either way, thank you and please let us know if we can be of any further assist! Chris
Alexander H.
May 6, 2022
Great 👍 service...
Great 👍 service.... faster than expected....Great product.
Response from Urban E BikesMay 7, 2022
Thank you, Alexander - please let me know if there's ever anything else we can do for you! Chris
Vicky G.
May 5, 2022
Very happy with my new tricycle
Very happy with my new tricycle. Everyone was great in answering my calls regarding delivery and tracking. Looking forward to a great summer with my bike. Pedal assist is a wonderful at 1 or two setting and if I need extra boost the thumb throttle is right there! I can change pedal assist as needed while riding. Will be getting some mirrors installed so I can see if there are cars coming up on me. Love my new freedom when my husband has the car, I can ride to senior cente r, library or up to the beach. Thank you, Chris, Alyssa and the he rest of the team!
Response from Urban E BikesMay 6, 2022
Thank you so much for your kind words, Vicky, I'm so happy you're enjoying the bike - please let me know if there's anything else we can do for you! Chris
Michael M.
Apr 30, 2022
Got the bike faster than they said got…
Got the bike faster than they said got it in three days easy to put together love it
Response from Urban E BikesMay 2, 2022
Michael, thank you for the kind review - I'm so happy to hear the bike is working out for you - please let me know if I can help you with anything else at any point. Chris
Demarcus W.
Apr 29, 2022
Excellent service
Excellent service from start to delivery.
Response from Urban E BikesMay 2, 2022
Thank you for the kind words, Demarcus, it was a pleasure working with you - please let me know if there's anything else I can do for you at any point. Chris
Kishor
Apr 20, 2022
A short term order turned out to be a…
A short term order turned out to be a long term. It was therefore canceled. This wasn't expected by me because Urban ebikes website was misleading and stated that the triec would be shipped in 8 to 10 days. I should have heeded the other reviews. Gave 2 stars because of very polite and helpful administrative assistant.
Response from Urban E BikesMay 2, 2022
Hi Kishor! Thank you for the review. I understand your concern, however I need to point out that it was written on our website that the bike is not in stock, but you can pre-order it and we also called you to inform you of that soon after you placed the order and you agreed to wait. Please let me know if you have any questions or is there anything else I can do for you! Thank you, Chris

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