Upstep Custom OrthoticsReviews of upstep.com

I didn’t try them at all. I understood the problem was in my shoe eventually.

Kasie did a great job resolving my order issue quickly. Excellent customer service!

Good customer service, quick attention to my issues.

Lika did a great job responding to my questions in a professional way.

A great experience from first to last convos. Superior support system with live conversations to provide information and assist the consulting podiatrist, who in my case, cared enough to request photos of the callous patterns on one foot. So impressed with this service. Daisy provided ongoing support and information so quickly! As I discovered an orthotic shoe which met my needs so perfectly from a dedicated orthotic shoe company, I did not need to complete and send in impressions of my feet. So the complete cost of this purchase will be refunded. This is a trustworthy company!

They did replace the original set with something that is almost identical but feels a tiny bit better. I still cannot get them “broken in” And they still feel very stiff.

Excellent product and great customer service! Follow through/up in a timely matter and really appreciate the transparency in the process.

Everything went wrong ! I ordered my orthotics one month ago and I still haven’t gotten my impression kit! . I spoke to Daisy on March 11 inquiring about what is taking so long for me to receive my impression kit. She told me it had been returned for wrong address, I don’t understand why no one called me to tell me this, If I didn’t call they would have never contacted me, but they had no problem taking my $348! She sent out a new impression kit and when I tracked it it says running late. This has been going on for 8 days now and no sign of me getting my impression kit. I tried to call again and I got a message telling me to leave my email address. I asked for someone to call me. I got a call from Daisy yesterday and she said she could send out another kit, I asked her if she could expedite it as well as expedite the orthopedic when they finally receive the kit. She told me NO you don’t do that. She also insulted me and said if you want to be inpatient that she would give me a full refund and cancel my order. I asked to speak to a supervisor and was told they don’t talk to customers. Not a good way to do business! My feet hurt so badly when I walk that I have now throughout my back because I’m limping really bad because of my foot pain. I have decided that I would like a full refund and I would like to cancel my order. It’s a shame because I have been getting my orthotics from you for 10 years now. After this horrific experience I will no longer be using your services. Please have someone contact me and confirm that the refund has been issued.