Tricia G.
Please answer my direct question regarding items I have not received
I have not even received my orthotics, and it’s been a few weeks. Back and forth with emails and now Upstep keeps auto generating this here survey each time I try to contact them about where my items are! So I thought this might get an answer about where are my set of 2 pairs of orthotics?
Response from Upstep Custom OrthoticsApr 10, 2025
Hey Tricia, Thanks for leaving a review. Your Custom Orthotics are on their way to you, and you should have also received an update via email. We make it a priority to ensure every customer is fully satisfied with our service, and we’re sorry if that wasn’t the case for you. We’re confident you’ll enjoy your insoles!