Upstep Custom OrthoticsReviews of upstep.com

There is absolutely NO EVIDENCE in my credit card records of a refund from you. Please either initiate the refund or send me written proof of the alleged refund. As an attorney, my time is worth hundreds of dollars per hour and you have wasted more of my time than the cost of the product. YOu may call me directly at 941.383.3883 I have written numerous times just to get the return mail label, and now that I have returned the orotics (April 7), you have failed and refused to refund my payment of $314. It has been over 30 days since I returned the orthotics. I need an immediate response.

My FSA holder needed an itemized receipt in order to process the payment on my flex spending card. It was Friday afternoon, so I did not expect to get a reply before the weekend, but alas, within 30 minutes of me submitting my request, Daisy replied back with my itemized receipt. The UpStep Customer Success team is on point and simply fantastic!! Well done, Diasy & Team!

After submitting my foot imprints and filling out the form with the types of shoes i'll wear, Upstep Customer service reached out requesting more info and asking a quite a few questions. I had to send them a photo of the current insoles in the shoes and I gave them the website of the shoes so they could see exactly and go directly to them with questions. End result if my Upstep insoles fit perfectly and have straightened out my knee which has been causing me some pain due to incorrect foot alignment.

Kasie replied to my email very quickly and provided exactly the information that I needed. Her speedy and professional response was greatly appreciated!

Mary answered all of my questions and gave me great advice on how to purchase the products for Mother’s Day. Excellent customer service.

even though the company apparently, and supposedly offers a 180 day, customer satisfaction, guarantee, they produced a defective product and would only accept it for return after deducting a shipping charge and using the lowest possible price for the pair of loafer inserts that they produced that were defective and would not fit into my shoes

Amazing customer service. MARY answered my millions of questions and was very knowledgeable about the product variations and process.

I needed an answer to an ordering question and Kasie helped me right away with the information I needed.