Singing W.
Don't waste your time
Seems like a good company for providing custom inserts. But after writing several emails and being passed from person to person, it is way too much work for the consumer. I'm sure they genuinely want to help, but in the end, the execution was awful. I wrote so many emails just to feel like they didn't read it or their responses were just boiler plate. Definitely super low ROI with dealing with this company. Do yourself a favor and get some Currex on Amazon.
Response from Upstep Custom OrthoticsAug 13, 2025
We’re truly sorry to hear about your experience and that it felt difficult to get your questions answered. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’d like the opportunity to review your order so we can understand what happened and work to improve your experience. Could you please send us your order details so we can look into this for you? Your feedback is important to us, and we’d like to do our best to make it right.