Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Kyle O.
Very helpful in guiding me to the correct orthotics that I need. Very quick responses and very kind.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Denise
It has been over a month since I paid a lot of money for inserts. No communication. Terrible customer service! Don’t order from this company!
Response from Upstep Custom OrthoticsSep 18, 2025
We’re very sorry for your experience. This is not the service we aim to provide. Please contact us with your order number and we’ll resolve this as quickly as possible.
Autum B.
Mary was extremely helpful. Thank you so very much.
Response from Upstep Custom OrthoticsSep 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
tim
1) My issue was resolved 2) It took a little time and some back and forth to solve the issue I was having. It felt like someone was actually trying to help and not just go through the motions.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Susan S.
I didn't put my feet all the way in to make a good impression, I sent in the package, they saw my mistake and sent me back another one . I do appreciate the team and service i got
Response from Upstep Custom OrthoticsSep 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Amanda Eliser D.
Ryan was quick to help with my issue I had. Pleasant interaction.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Damon K.
The person in the chat was very helpful and is going to follow up with an email and a rush on my order.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
brian M.
great customer service and clear instructions
Response from Upstep Custom OrthoticsSep 7, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!