Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
customer
Mary was great, kind and informative! A++++
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Kristin M.
Excellent friendly service! Mary was wonderful in answering my questions about the difference in orthotics. Thank you so much!
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
ADR
Mary was very helpful and polite. She is an asset to the customer service team at UPSTEP.
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Denise
I cancelled my order and was promised a refund! I have been getting the run around!! Have not heard for m them!! Do not recomend!!
Response from Upstep Custom OrthoticsNov 27, 2025
Thank you for reaching out, and we’re truly sorry for the delay with your refund. We completely understand how concerning this is, especially after waiting so long. Please accept our sincere apologies for the inconvenience. We will make sure your refund is processed and issued to you as quickly as possible. Our team is prioritizing your case now, and we appreciate your patience as we work to resolve this for you.
dzzmn
I sent back my order, it shows it was delivered October 15th, when will my refund appear on my account? This is a follow-up to your previous request #973126 This is my order number Order number UP-200222303 It's been 38 days no response, no refund, I'm elderly and this is a lot of money
Response from Upstep Custom OrthoticsNov 27, 2025
Thank you for reaching out, and we’re truly sorry for the delay with your refund. We completely understand how concerning this is, especially after waiting so long. Please accept our sincere apologies for the inconvenience. We will make sure your refund is processed and issued to you as quickly as possible. Our team is prioritizing your case now, and we appreciate your patience as we work to resolve this for you.
Kymberly B.
So the orthotic wasnt quite right at first and they worked with me to get it right. Everyone was kind, and now they fit perfectly.
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
MJ T.
I have been having pain in my feet and a friend suggested orthotics. I found Upstep and ordered. I took pictures of my shoes and was excited to receive them. I was most interested in getting them for my boots, since I work on five acres of property and on my feet most of the day. When I received them, they didn't fit my boots and I was really disappointed, but they did fit my slippers and another pair of tennis shoes. I saw results immediately but wondered about my boots. I tried to find another pair of boots, but I have so much trouble fitting my foot, I have not been successful finding a new pair of boots. Then Ryan from Upstep responded with a solution for getting orthotics to fit my boots and after getting some specific measurements I have them now for my boots. What a difference it has made. I don't understand how it works but it does and my feet feel so much better. Thank you Ryan and thank you Upstep. What a relief!!
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority. and we’re happy to know it showed. Feel free to reach out anytime.
Michael
The representative was able to look up and answer my question with very little effort and time. Thanks so much!
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority. and we’re happy to know it showed. Feel free to reach out anytime.