John B.
Ryan provided great “real person” support.
Ryan was very helpful in getting me comfortable with and explaining some of the features of my inserts. So far so good! John Bowman

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent

Medical Specialists · Spokane, Washington
Excellent

Medical Specialists · Irvine, California
Excellent

Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
John B.
Ryan was very helpful in getting me comfortable with and explaining some of the features of my inserts. So far so good! John Bowman
Ken T.
Mary was great She helped me so fast!
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We're so happy to hear that Mary was able to help you quickly and provide a great experience. We truly appreciate your feedback—please don’t hesitate to reach out if you need anything else!
Kent H.
Mary was able to figure out my situation
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you for your feedback! We're so glad to hear that Mary was able to understand your situation and help get things sorted out. We truly appreciate you taking the time to share your experience—please don’t hesitate to reach out if you need anything else!
Heather C.
Mary was fast and accurate.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind feedback! We're glad to hear that Mary was both fast and accurate in assisting you. We truly appreciate your support and are always here if you need anything else!
Robert A.
I tried the Custom inserts and they were not for me.Even though they were well made and of good quality, they were not working for me. I sent them back a week after I received them and now I can't seem to get my refund after over a month of waiting. They used to respond to my request but now just silent. Looks like I'll have to take legal action on this, I rather not...but might have to.
Response from Upstep Custom OrthoticsDec 16, 2025
Hi there, We’re truly sorry to hear about your experience — this is not the level of service we want any of our customers to receive. While delays can occasionally happen, they should never impact you the way they have, and we sincerely apologize for the inconvenience. We are currently reviewing your case to understand what went wrong, and we will make sure your refund is processed as quickly as possible. Thank you for bringing this to our attention, and again, we’re very sorry for the frustration this has caused. Please feel free to reach out directly so we can assist you right away.
ALEXANDER V.
Very honest and trustworthy
Giselle L.
Thank you so much for trying to help me. I really appreciate if we need to ever come back to you. I know you’ll be able to help us.
Danielle S.
Customer service got back to me in a timely manner about my issue.
Response from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣