Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsDec 24, 2025

We’re very sorry to hear that this has been your experience, and we understand how disappointing it must feel. We would love the opportunity to improve this for you. If you could please share your order details with us, we will review your case as soon as possible and work to find the best solution. Thank you for bringing this to our attention.

Response from Upstep Custom OrthoticsMar 17, 2026

Thank you so much for your kind words! We're glad to hear Mary was able to answer your question quickly and provide a great experience. We truly appreciate your feedback—please don’t hesitate to reach out if you need anything else!

Response from Upstep Custom OrthoticsDec 24, 2025

We’re very sorry to hear that this was your experience, this is not the level of service we strive to provide, and we understand how frustrating this situation must have felt. We’ve reviewed your case and sincerely apologize for the delay. Your refund has now been processed and issued to you. Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.

Response from Upstep Custom OrthoticsDec 21, 2025

Hi Sam, We’re very sorry to hear that this was your experience with us. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been for you. We would appreciate the opportunity to review your case in detail and resolve it to your satisfaction. If you could share your order information with us, we will look into it immediately and ensure everything is handled properly. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience you experienced.

Response from Upstep Custom OrthoticsMar 17, 2026

Thank you for your thoughtful feedback! We sincerely apologize for the error with your order, but we’re so glad to hear that Mary was able to resolve it quickly and efficiently. We truly appreciate your patience and support—please don’t hesitate to reach out if you need anything further!

Response from Upstep Custom OrthoticsDec 18, 2025

Hi Mary, We’re very sorry to hear that this was your experience with our customer care team, this is not the standard we aim for, and we understand how disappointing it must have felt. If you could share your order details with us, we would be grateful for the opportunity to review your case and resolve it as quickly as possible. Thank you for bringing this to our attention.