Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Randm
I love Upstep. The product is excellent, and their customer service is outstanding. A great experience all around.
Response from Upstep Custom OrthoticsJan 21, 2026
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
Ed M.
I needed a detailed receipt for my Flex Spending. I was searching on the site when an awesome technology recognized me, and Mary, not a bot asked if she could be of any assistance. I expected she'd email the receipt in January, sort of the service I'm used to with my Flex Spend company. Instead, she uploaded the receipt in less than 60 seconds. I then inquired when my product would ship, expecting her to tell me to check the site, instead she said hold on, in 30 seconds I had an answer. Folks, the attention to detail and service is EXCELLENT! From when you click to send your order to post sale follow these guys are terrific!
Response from Upstep Custom OrthoticsJan 21, 2026
Thank you for taking the time to share this. We’re so pleased to hear that you felt supported by our team, that means a lot to us!
Steve D.
They fit perfect and they are very comfortable
Response from Upstep Custom OrthoticsJan 21, 2026
We’re delighted to hear you’re happy with your orthotics. Helping people feel more comfortable and supported in their daily lives is exactly why we do what we do.
Debbie M.
Ryan was a great help! He found my previous order numbers so I could order the correct pair of orthotics.
Response from Upstep Custom OrthoticsJan 21, 2026
We’re grateful for your kind review. Our customer care team works hard to be responsive and supportive, and we’re glad your experience reflected that.
Julie B.
Mary was fantastic! Answered all my questions and guided me in how to reorder this great product!
Response from Upstep Custom OrthoticsJan 21, 2026
We’re grateful for your kind review. Our customer care team works hard to be responsive and supportive, and we’re glad your experience reflected that.
Anthony D.
My feet feel amazing
Response from Upstep Custom OrthoticsJan 21, 2026
Thank you for sharing! We’re so happy to hear that your orthotics are working well for you.
Christina M.
Edit: Crazy how as soon as I wrote this review, the very next day I got my money back. It was even ON Christmas! That just goes to show you they didn't need to drag their feet in getting my money back. First it was "you'll get a refund in 10-18 business days" even though they took my money instantly. Then after the 18 business were past and still no refund it was "you'll hear from the refund department in 2-3 days". Again nothing. I emailed again saying "still nothing" to which I received NO reply. So I wrote this review and it was BAM here's your money back, sorry for the inconvenience. Why does it take writing a bad review to get anything done? Just refund the money right away the 1st time! Not a month in a half AFTER the first contact. Bad business. Original: I ordered these and immediately asked to cancel because I just had a bad feeling. They took my money right away and after going back and forth I finally told them to cancel the order and refund my money. That was in November and I STILL have yet to receive my refund. This company steals your money and doesn't send you the product. I don't want the product, I just want my money back. I'm about to contact my lawyer to see if something can be done.
Response from Upstep Custom OrthoticsDec 28, 2025
Hi Christina, We’re very sorry to hear about your experience, this is not the level of service we aim to provide, and we understand how frustrating this situation must have felt. Your refund has already been processed, and you should see it reflected in your bank account within the next few days. We sincerely apologize for the inconvenience and appreciate your patience throughout this process.
Derek H.
Mary was prompt to respond, kind, and made my experience pleasant.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We're thrilled to hear that Mary was prompt, kind, and made your experience a pleasant one. We truly appreciate your feedback and are always here if you need anything further!