Adam W.
Still Waiting...
Ordered on December 1st, it is now February 23rd, and I still don't have my inserts. The last time they emailed me an update was over a month ago on Jan 19th. For the last few weeks checking my order status shows me it's shipping the next day... but it just rolls over when that day happens. I don't like to review products before I get them but since they emailed asking for a review on December 9th (9 days after I made my order) I feel it's very fair to write a review.
Response from Upstep Custom OrthoticsFeb 23, 2023
Hello Adam, we would never ask you to review a product you do not have. It all begins with customer service and our website for ordering. We love to know how your experience was. It is ok you did not write a review. We just want you to know it didn't have to do with the orthotics. We appreciate you choosing Upstep! One of our representatives has emailed you.