Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Steve B.
Kasie Earley was great! She solved my change order issue right away
Response from Upstep Custom OrthoticsMar 23, 2023
This is wondeful news! Thank you for sharing your experience with the rest of the Upstep family! We enjoyed being a big part of your orthotic journey!
Arch S.
If I knew that it would take 2 months, I would've purchased elsewhere. The website is misleading and the customer service was impersonal.
Response from Upstep Custom OrthoticsMar 23, 2023
Hello! We are thrilled to see you received your orthotics 2 days ago! We know you are going to love your new happy feet!
Steve Z.
Kasie was awesome and extremely helpful! It made a great first impression on the company.
Response from Upstep Custom OrthoticsMar 23, 2023
Kasie is our newest member and has a wonderful grasp on our product and company! It has been as delightful working with her and it was for you to receive help from her!
DHL
3 months and still waiting. They have not given any reason for the wait.
Response from Upstep Custom OrthoticsMar 21, 2023
Hello- we would love to provide an order status. Please contact our customer care dept at [email protected] there is not enough information provided here for us to locate an order. Thank you.
Kathy G.
kasie went out her to make me feel that i matter. I been waiting 2 month now and getting alittle upset and it helps calm me down when customer sevice goes out of there way to help you
Response from Upstep Custom OrthoticsMar 21, 2023
We dont want to see our customers upset. We want everybody to be happy. We are in the business to make people feel good. Sure, delays are frustrating, but we can ensure, you will love your new orthotics forever!
Chris V.
Kasie provided prompt and courteous answers to my questions after I received my inserts and needed some help. Great service! Thank you!
Response from Upstep Custom OrthoticsMar 21, 2023
You are so very welcome and thank you for choosing Upstep!
Jason
very friendly!!
Response from Upstep Custom OrthoticsMar 21, 2023
Thank you, Jason!
Jon
Very helpful with accurate information.
Response from Upstep Custom OrthoticsMar 21, 2023
Thank you for sharing your feedback!