Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Cathy
I hade tried 2 of the insoles but they just weren't working for me. I reached out for a refund and they were very helpful and are honoring their refund guarantee.
Response from Upstep Custom OrthoticsMay 2, 2023
Hi Cathy, it means a great deal to us you left us 5 stars for our service! We stand by our word and our product and we are very happy to help in any way that we can!
Jay H.
When I presented a problem with my insoles action was taken immediately. There were no what if’s, or but’s, or what should’s. Your customer service addressed the problem and fixed it within two business days. I am very thankful for your products and your team and their excellent customer support!
Response from Upstep Custom OrthoticsMay 2, 2023
Thank you, Jay! That is why we are here!! You are a pleasure to assist!!
Kate V.
quick response
Response from Upstep Custom OrthoticsMay 2, 2023
This is the kind of feedback we love to see!
Stacey W.
Thanks Kasie for all your help! I appreciate the great service.
Response from Upstep Custom OrthoticsMay 2, 2023
We are thrilled to read your positive feedback on our newest member to the Upstep family! We take our jon very seriously with extensive training and support oriented attitudes!
Wanda T.
Mary was the person’s name I had online chat with & she was so much help to me . I have never wore custom orthotics so she directed me to a website that would help me make my decision to invest in a pair. Thank you so much Mary for providing such useful info .
Response from Upstep Custom OrthoticsMay 2, 2023
There is nothing like seeing great reviews about our company and staff! Thank you!
Ben W.
Mary was quick and helpful, answered all my questions.
Response from Upstep Custom OrthoticsMay 2, 2023
Thank you for letting us know how you feel! It is important to us to learn from our customers how our customer care team is doing! We all love our customers and welcome you to the Upstep family!
Dylan M.
Working with Kasie was awesome. Check out process was seamless and she provided extra educational links.
Response from Upstep Custom OrthoticsMay 2, 2023
That is what we want! We want your experience with Upstep seamless! Thank you for choosing to use our live chat feature on our website!
Janielle T.
I had a hiccup with my order and I chatted with Kasie on the online chat and she was so helpful and through with getting my issue resolved. She was detailed and set realistic expectations with me.
Response from Upstep Custom OrthoticsMay 2, 2023
Thank you for such a fantastic review ! All of us at Upstep are grateful for choosing the Upstep family for your custom orthotic needs!