Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Naperville, I.
May 22, 2023
Mary
Mary, friendly and resposive.
Response from Upstep Custom OrthoticsMay 22, 2023
Thank you for your feedback! Your kind words truly make a difference!
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Chris
May 22, 2023
Quick response to my questions
Quick response to my questions. Kasie was very friendly and helpful.
Response from Upstep Custom OrthoticsMay 22, 2023
Thank you for sharing your feedback of your visit with us! We appreciate it so much!
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Lauren
May 19, 2023
Hassle-free!
Kasie was very helpful in troubleshooting my orthotic fit and offered to get a new set made as a replacement with no trouble at all! Made the process super easy
Response from Upstep Custom OrthoticsMay 22, 2023
Hello- Thank you so much for sharing your thoughts with us! Included with your custom orthotics purchase is our 180 risk free trial! Our warranty includes full refunds and remakes at no additional cost to you. We are so happy to hear you have taken advantage of the included warranty!
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Hannah P.
May 19, 2023
I just ordered my second pair
I just ordered my second pair of Upstep orthotics. My first pair fits perfectly into my sneakers, but I needed a second pair with a wider toe for my hiking boots. Kasie in customer service answered all of my questions and was so helpful.
Response from Upstep Custom OrthoticsMay 22, 2023
Welcome back! We are thrilled to hear you were assisted to the fullest while completing a re-order. We make it easier for our returning customers by keeping your impression and info on file for 5 years! When it comes to re-ordering, we make it simple by providing live customer service and a user-friendly re-ordering process.
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Paul F.
May 19, 2023
Excellent service
Mary provided excellent service to me. Thank you.
Response from Upstep Custom OrthoticsMay 22, 2023
Thank you for sharing your feedback with us!
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Erin
May 19, 2023
Mary was great
Mary was great! She answered quickly and helped me navigate the site to get what I needed.
Response from Upstep Custom OrthoticsMay 19, 2023
Hello! Thank you so much for providing feedback in regard to your visit with us today! We are constantly creating new ways to keep our website user-friendly, and it warms out heart to know that you were assisted immediately through our online live chat. Thanks, again!
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Adam-Business O.
May 18, 2023
Great service
Katie helped me and was quick, efficient and a pleasure to deal with
Response from Upstep Custom OrthoticsMay 19, 2023
We strive for excellence in all aspects here at Upstep Custom Orthotics! It is amazing to hear that shine through our customers feedback. Thank you!
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B B.
May 18, 2023
Thank you Kasie!
KASIE was extremely helpful and responsive! I had an issue with my order and she was quick to resolve the issue and get me what I needed fast. All with a great attitude! Thanks Kasie!
Response from Upstep Custom OrthoticsMay 19, 2023
We are thrilled to hear that you had a wonderful experience with our customer care agent Kasie who was able to get your inquiry resolved fast and with care! Thanks for sharing your thoughts with us today!
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