Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Robert B.
Apr 9, 2026
I already sent you photos of my insoles…
I already sent you photos of my insoles at least 6 times what I need is for you to give me an email address that will get them to you
Response from Upstep Custom OrthoticsApr 9, 2026
We’re really sorry for the frustration—that’s definitely not the experience we want for you. Please send your photos directly to [email protected] , and we’ll make sure they’re received and reviewed as quickly as possible. If you’ve already sent them, feel free to resend with your order number in the subject line so we can locate them right away. We appreciate your patience and will get this sorted for you.
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Joseph P.
Apr 8, 2026
If you have foot pain get these
I'm very happy with my 1st set of insoles. I didn't realize you can add cushioning so look into that before buying. The customer service is fantastic! I had to email them a few times and they replied within hours and helped every way. Definitely worth the investment!
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your orthotics and had a great experience with our customer care team. Great tip on the cushioning too—there are definitely options to customize for comfort. We truly appreciate your support and are glad you found it worth the investment!
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Greg E.
Apr 8, 2026
The orthotic does not fit in my shoe
The orthotic does not fit in my shoe. Its is worthless.
Response from Upstep Custom OrthoticsApr 9, 2026
We’re sorry to hear your orthotics aren’t fitting properly in your shoes—that’s definitely frustrating. Please reach out to us with your order details, and we’ll be happy to review this and help find a solution, whether that’s an adjustment or remake. We’re here to help make this right.
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Bruce
Apr 7, 2026
Great Service
Mary was very helpful and resolved my issue.
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you for your kind words! We’re so glad to hear your issue was resolved and that you had a great experience. We truly appreciate your feedback!
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Victor C.
Apr 6, 2026
These are the most uncomfortable…
These are the most uncomfortable insoles that I have ever received. These are suppossed to be "custom" there is nothing custom about these. I specifically indicated that due to my high arches that I needed cushioning in the forefoot. What did they deliver. Slim, hard forefoot which is unbearable to walk on. I might as well be walking on the ground. The arches were not supported or at least I could not feel any support in the arch. All I felt was the pain of an uncushioned insert. There is a Partial Money back guarantee. The charge 30% for restocking which is about the 3x the value of these "custom" orthodics. Don't get ripped off. Go to a real professional service.
Response from Upstep Custom OrthoticsApr 7, 2026
We’re really sorry to hear about your experience—this is not what we want for our customers. Your orthotics should feel supportive and comfortable, and it sounds like we missed the mark here. We do offer a free remake through our satisfaction guarantee, and our design team can adjust the cushioning and arch support based on your feedback. Please reach out to us directly so we can make this right.
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Par H.
Apr 6, 2026
I was trying to get a tracking number
I was trying to get a tracking number. You sent me to a page that said you only needed an email. Then you told me I needed an email and an order number and then I finally get to the page and there is no tracking number. So I finally had to email you to get the tracking number. I feel like you must be completely incompetent. So I don’t expect much from your insoles either.
Response from Upstep Custom OrthoticsApr 7, 2026
I’m really sorry for the frustration this caused—that experience is not acceptable, and I completely understand why you’d feel this way. You should have been able to access your tracking information easily without having to go through multiple steps or reach out again. We appreciate you bringing this to our attention, and we’ll be addressing this internally to prevent it from happening in the future. If there’s anything else you need or if you have any concerns once your order arrives, please don’t hesitate to reach out—we’re here to help.
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Sarah T.
Apr 4, 2026
Great product and service!
Customer service was very quick to respond and was so helpful! I would 10/10 recommend both the product and the company!!
Response from Upstep Custom OrthoticsApr 7, 2026
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service. Your recommendation truly means a lot to us—we appreciate your support! 😊
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L A.
Apr 3, 2026
Mary was quick and responsive
Mary was quick and responsive! I insured my purchase and just like that she had a new order out in no time. Excellent customer service and hassle free. Thank you Mary!
Response from Upstep Custom OrthoticsApr 7, 2026
Thank you so much for your kind words! We’re thrilled to hear you had a smooth, hassle-free experience. Mary will be especially happy to see this—she truly cares about taking care of our customers. We appreciate your support! 😊
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