Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
David
Good service chat response and being able to reorder quickly
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your feedback! We’re so glad to hear you had a positive experience with our chat support and that reordering was quick and easy. We truly appreciate your support!
Arnold S.
Mary answered my question quickly and gave me important info that I didn't ask for, which most people don't take the time to do stuff like that!
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your kind words! We’re thrilled to hear Mary was able to assist you quickly and provide helpful information beyond your original question. We truly appreciate you taking the time to share your experience!
Dennis H.
I guess I expected something totally different than what I had already had made locally, these orthotics took 48 days to make it to my door. I guess I expected better quality and much better communication. And then I find out that they're apparently sent to Israel and then back to the United States. The New Jersey address is just a shipping office. And as many emails that I have received of sales advertising for purchase of 2nd and 3rd pairs sent out, i still hadn't received the FIRST pair.I have gotten 0 response to the 3 emails sent to them. They Brag about fastest shipping and great customer services, and those fall well below 1 🌟
Response from Upstep Custom OrthoticsMay 14, 2026
We sincerely apologize for your experience and understand your frustration regarding the delays and communication. This is not the level of service we strive to provide. We would appreciate the opportunity to look into this further and assist you directly. Please reach out to us at [email protected] with your order information so we can review everything and work toward a resolution.
Sean S.
Such an Easy process. So happy to be working with this team.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your kind words! We’re thrilled to hear the process was easy and that you’re happy working with our team. We truly appreciate your support and look forward to continuing to help!
Ucitti
Terrible! I received my orthotics however they were very painful to wear when I was on my feet several times. So bad I could barely walk during and after. I have been trying to get a return label but nothing yet via email. Very dissatisfied with my orthotics and the lack of help in getting my return label.
Response from Upstep Custom OrthoticsApr 9, 2026
We’re very sorry to hear about your experience and the delay with your return label — that’s not the level of service we aim to provide. Please reach out with your order details so we can send your return label right away and make this right.
Christopher B.
Do not use this company if you want to actually talk to a human. Their communication is totally email-driven, which makes it difficult to address issues that you might have. If you dial their 800 number it goes straight to voicemail and the prompt requests that you leave your name and an email address. They intentionally avoid speaking directly to customers, and that is frustrating and disappointing. I plan on going back to my doctor to get a different referral. Upstep wants your money without having to be "bothered" with you personally.
Response from Upstep Custom OrthoticsApr 9, 2026
We’re really sorry to hear about your experience and understand how frustrating that must have been. While we do primarily use email to ensure clear and trackable communication, we never want anyone to feel unheard or unsupported. We truly appreciate your feedback and would welcome the chance to help resolve any concerns—please reach out with your details and we’ll make it a priority.
Steve H.
I gave Upstep a try. I went with all the positive reviews and was very satisfied with their product and customer support. All the mailings and emails were responded to in a timely manner. I got them relatively fast. I did run into a hitch with my orthotics. In some of my shoes they crowded my toebox. I contacted them as to a solution and Mary responded the same day. I let her know what the issue was and they got right on it. My re-engineered orthotics came out PERFECT. They fit in every shoe comfortably and I am walking pain free. I would highly recommend Upstep. They were great. Thanks
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you so much for your kind words and for giving Upstep a try! We’re thrilled to hear that you had a positive experience and that your re-engineered orthotics are now fitting perfectly and keeping you pain free—that’s exactly what we strive for. We truly appreciate your patience while we made the adjustment, and we’re so glad we could get it just right for you. Thanks again for your recommendation—it means a lot to our team!
alan
Awesome customer support. Very responsive and the product is great!
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our support and your orthotics—it truly means a lot to us. We appreciate you being part of the Upstep community!