Upstep Custom OrthoticsReviews of upstep.com

In exploring the purchase of additional pairs of orthotics the Customer Service supervisor, Mary, was extremely helpful in guiding me to the best possible price.

I have worn prescription orthotics for almost 50 years. Until recently, insurance has paid for them. The last time I tried to get them, my providers said insurance (Medicare) would no longer pay and the estimate was over $850. I decided to roll the dice and try Upstep. The orthotic arrived a couple of weeks ago and I was surprised at how well they seem to be made and how they were almost an exact match to my last prescription set. Since they were such a close match, I used them without the break-in period and I felt no difference, Time will tell about their durability but I am very pleased with the product, so far. When I inquired about getting a second pair, Mary offered me a discount code since I was getting them so soon after my initial purchase. Now, I have a back up pair on the way.

I am very happy with ustep custom orthotics. Mary, Sarah, Steph, and the whole team is very knowledgeable, helpful, replies and answers all my questions quickly. The last orthotic that you just sent me fits perfectly! It is helping my long term chronic pain a lot. I highly recommend your Upstep orthotics company. Thank you!

Fast response and great feel of positive person and ver respectful feel

Orthotics are high-quality and the customer service was great.

Negative reviews are not published on their website that itself tells they have issues with the product. Ordered in 2025 using my FSA funds, never got an impression kit. They kept sending some random persons orthotics that are will not fit me. The most recent one was made using half kid and half adult measurements, total weird shape. Customer care doesn’t understand how FSA works in United States, they want to process refunds back to an expired FSA card that is no longer usable. Every response insists on sending their defective insoles back rather than focusing on issuing refund via check or send impression kit to manufacturer orthotics properly. Reply says to contact Customer service for resolution but the fact is I have been in contact with customer support since Nov 2025 and they are not willing to solve. They are asking my complete bank account details (literally everything) for an international transactions. Why I would I expose my self to Hackers?

Their customer support (Mary) was excellent and helped answer all my questions.

My first pair of custom orthotics are great. I’m waiting for my next pair of custom orthotics. Please send them asap. Thank you