Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Nathan F.
Incredible product. Game changer.
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you! Wow, we love to hear this! We are thrilled to know we were able to be a game-changer in your lifestyle! Thank you for choosing Upstep!
Fred Santel J.
Very simple procedure to go through ordering
Response from Upstep Custom OrthoticsSep 6, 2023
We believe in a user-friendly website, and while not all are computer savvy, we offer live chat on the website to guide you, or you can dial our call center at 1800-945-4770. Thank you for your 5 stars!
Mary C.
Good customer service using the web chat. Mary was very helpful
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you for utilizing the features we offer for a seamless experience.
KAW
Mary, online chat consultant provided quick and accurate service. The information that she provided was to the point and very beneficial Thank you,
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you! We let Mary know how you feel and you made her day!
SQ
I have not received my kit yet but wanted to comment on the excellent process for selecting the kit plus the great customer service support by Mary.
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you for the kind words! It is nice to know the ordering process is easy-peezy!
Michael B.
When I finally connected to somebody the problem was solved. I initially tried phone. I was on hold then timed out. When I went to web site it i had to navigate to the bottom. . When I finally got to Mary it was great . The trip getting there not so much
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you for utilizing all of our lines of communication! We are here for you! Whether that be the call center, live chat, or email. We can always be reached!
John S.
The orthotics are well built and feel great. It takes a while to get them but they are worth the wait.
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you, John, for ordering custom orthotics! Yes, we are very thorough, but they are custom, so there isn't any other way to be! We appreciate the 5 stars and happy to know your orthotics are serving you well!
Flewelling
Simply this: these make my feet feel great!
Response from Upstep Custom OrthoticsSep 6, 2023
Fantastic! Thank you for the 5 stars and for believing in Upstep!