Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Daniel
Dec 30, 2023
I saw your ad on X and was instantly…
I saw your ad on X and was instantly intrigued. The inserts seem great, and I'm glad I got two. Thanks
Response from Upstep Custom OrthoticsJan 4, 2024
We're thrilled to hear that our ad caught your attention, and we appreciate your excitement about our inserts! We strive to offer quality products, and we're glad you decided to give them a try by getting two. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing our inserts, and we hope they provide you with the comfort and support you're looking for!
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Damon T.
Dec 29, 2023
Great customer service
Kasie was very helpful and answered all of my questions.
Response from Upstep Custom OrthoticsJan 4, 2024
We're delighted to hear that Kasie provided helpful assistance and answered all your questions! If you have any more inquiries or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and value your satisfaction. Thank you for choosing us!
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Kyle B.
Dec 29, 2023
I received a quick response to my…
I received a quick response to my questions and I got exactly the information I needed.
Response from Upstep Custom OrthoticsJan 4, 2024
That's great to hear! If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here to help, and your satisfaction is our priority. Thank you for reaching out!
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Donald N.
Dec 29, 2023
Kasie did a great job
Kasie did a great job
Response from Upstep Custom OrthoticsJan 4, 2024
Fantastic to hear! If you have any more feedback or if there's anything else Kasie or our team can assist you with, please feel free to let us know. We appreciate your positive comments, and we're here to help!
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Doug E.
Dec 29, 2023
Kirsten was responsive and encouraging.
Kirsten was quick and responsive on the text chat. I am not thrilled with AI Chat Bots, and Kristen is a good reason why. Kristen illustrates the value of a quick, responsive customer service rep.
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you for sharing your experience with Kirsten! We understand that having a quick and responsive customer service representative can make a significant difference. We're pleased to hear that Kirsten provided the support you were looking for on the text chat. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your perspective on the importance of personalized and responsive service.
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Sunder S.
Dec 29, 2023
Kudos to Katie’s support on product choice and 2024 FSA utilization
Katie guided me through the product choice and use of my 2024 FSA balance for the purchase.
Response from Upstep Custom OrthoticsJan 4, 2024
That's wonderful to hear! Kudos to Kasie for providing helpful support with both product choice and navigating the use of your 2024 FSA balance. If you have any more questions or need further assistance, feel free to reach out. We appreciate your positive feedback and are here to ensure your satisfaction. Thank you for choosing us!
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Christine H.
Dec 29, 2023
Anyone I was in contact with was very…
Anyone I was in contact with was very helpful and so nice.
Response from Upstep Custom OrthoticsJan 4, 2024
That's fantastic to hear! We're glad to know that everyone you interacted with was very helpful and nice. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your positive comments and are here to help however we can!
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Byron S.
Dec 29, 2023
Mary has gone above and beyond the call…
Mary has gone above and beyond the call of duty in her customer service efforts. She has been such a pleasure to work with. I bought three pairs today! Thanks to Mary.
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you for sharing your positive experience with Mary! We're thrilled to hear that she went above and beyond in providing excellent customer service. It's fantastic that you found working with her a pleasure, and we appreciate your decision to purchase three pairs. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thanks for choosing us, and a big thanks to Mary for her outstanding efforts!
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