Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsJan 8, 2024

We sincerely apologize for any inconvenience caused by the delay in receiving updates on your order. This is certainly not the experience we aim to provide, and we understand the frustration it may cause. Please allow us to investigate the status of your order promptly. Could you kindly provide your order number and contact information via email at [email protected] We are committed to resolving this matter swiftly and ensuring you receive the information you need. Thank you for your patience and understanding. We appreciate the opportunity to address this concern and improve your overall experience.

Response from Upstep Custom OrthoticsJan 8, 2024

Thank you for reaching out. While we greatly appreciate your feedback, we'd like to clarify that we are not seeking a review on our product at this moment. Instead, we are interested in hearing about your experience with our customer service, as that is where your journey with us begins. Your insights are invaluable, and we want to ensure we provide the best service possible. If you could share your thoughts on our customer service, it would be immensely helpful. Feel free to reach out if you have any questions or if there's anything specific you'd like to discuss.

Response from Upstep Custom OrthoticsJan 8, 2024

We're delighted to hear that you found our questionnaire thorough and impressive! Your feedback is valuable to us, and we appreciate the time you took to share your thoughts. If you have any further comments or suggestions, feel free to reach out. We're here to ensure your experience with us exceeds expectations.

Response from Upstep Custom OrthoticsJan 8, 2024

Thank you for sharing your feedback! We're glad to hear that you found our questions pertinent to the molding process. Addressing specific concerns like a heel spur is crucial for tailoring our products to your needs. We appreciate your trust in our process, and we look forward to hearing about your experience once you've had a chance to use them. If you have any further questions or need assistance, feel free to reach out. Wishing you comfort and relief with your new orthotics!

Response from Upstep Custom OrthoticsJan 8, 2024

Thank you for sharing your positive experience with Kasie! We're thrilled to hear that she was responsive and took the time to fully understand your issue before providing a proposed solution. Our team is dedicated to providing excellent customer service, and we appreciate your acknowledgment. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.

Response from Upstep Custom OrthoticsJan 8, 2024

Thank you for your kind words about Mary! We're delighted to hear that you appreciate her detail-oriented approach and the thorough responses to your questions. Providing excellent service is our priority, and we're glad Mary could assist you effectively. If you have any more questions or if there's anything else you need, please don't hesitate to reach out. We value your feedback and your satisfaction is important to us!

Response from Upstep Custom OrthoticsJan 8, 2024

We're thrilled to hear that Mary was very helpful and successfully directed you to the links needed to find the right products! Providing assistance and ensuring you have the information you require is our goal, and we appreciate your positive feedback. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. Thank you for choosing us!

Response from Upstep Custom OrthoticsJan 8, 2024

We're thrilled to hear that Mary provided you with a great experience, delivering prompt and helpful information despite your preference not being big on online chat. Your satisfaction is our priority, and we're here to assist you in any way that suits your needs. If you have further questions or if there's anything else we can help you with, please don't hesitate to reach out. Thank you for choosing us!