Mis-step
2 1/2 months - Maybe
This is part two of 1 order made at the end of November. I had trouble with your site processing the original order and after going back and forth with your customer service, even being blamed for not ordering, I was given a coupon to order the second pair at the original discount price. Both impressions were shipped back to you in December, and on 1/3, I received the first pair. This second pair was showing 1/23 estimate, now it says 2/11 estimated delivery - 2 1/2 months!. Long story short, will not use this service again.
Response from Upstep Custom OrthoticsJan 29, 2024
We are genuinely sorry to hear about the delay in receiving the second part of your order and the frustration you've experienced with our service. It's clear that the extended wait time and the issues with our site have caused significant inconvenience, and for that, I sincerely apologize. We strive to provide a smooth and efficient service, and it's evident we fell short in this instance. I understand how disappointing this must be, especially after your initial issues with placing the order. Please know that we take your feedback seriously and will be looking into how we can prevent such occurrences in the future. If there's anything we can do to make this right, please let us know. Your satisfaction is important to us, and we regret that we did not meet your expectations this time.