Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Kathy Z.
I had an issue with my inserts and Mary was able to assist me in getting them replaced. I can't wait to try my new inserts!
Response from Upstep Custom OrthoticsFeb 6, 2024
So glad Mary could help resolve the issue with your inserts efficiently. We're excited for you to try the new ones. Thanks for your patience!
Douglass L.
Kasie was very helpful with answering my questions and addressing my concerns about which product type would be best for me. Thank you!
Response from Upstep Custom OrthoticsFeb 6, 2024
Wonderful to hear Kasie provided valuable guidance on selecting the right product for you. We're here to help—thank you for your feedback!
Rebecca
KASIE was wonderful helping me solve my issue. Quick and responsive.
Response from Upstep Custom OrthoticsFeb 6, 2024
Great to hear KASIE was able to quickly and effectively resolve your issue. We value your feedback and are here to help anytime!
Lisbeth S.
I was impressed at the detail in the questions to be answered before they make the orthotics.
Response from Upstep Custom OrthoticsFeb 6, 2024
We're glad you appreciated the thoroughness of our questionnaire. It's important to us to ensure your orthotics are perfectly tailored to your needs. Thank you for your feedback
Ryan
Kasie was quick to help and provided quick and accurate responses. Thank you!
Response from Upstep Custom OrthoticsFeb 6, 2024
Delighted to know Kasie provided you with speedy and precise assistance. Your thanks are much appreciated!
Gee
The customer service representative, Kasie, was able to quickly update my order when I mistakenly placed the order for the wrong color! Very kind.
Response from Upstep Custom OrthoticsJan 31, 2024
We're thrilled to hear that Kasie provided you with prompt and friendly service to correct your order issue! Your satisfaction is our top priority, and we're glad we could assist you effectively. Thank you for choosing us and for your kind words!
Paige M.
Kasie was awesome and so knowledgeable and informative with all the questions I had. I truly appreciate it and had a great experience chatting with her. Thank you Kasie!
Response from Upstep Custom OrthoticsJan 31, 2024
We're delighted to know that Kasie provided you with knowledgeable and informative assistance, addressing all your queries effectively. It's wonderful to hear that you had a great experience interacting with her. Thank you for sharing your appreciation, and we're here to help anytime you need us!
Valerie M.
Process to order , inform were good. Simple to use website Did not receive my sole yet. I gonna send more information to medical team
Response from Upstep Custom OrthoticsJan 31, 2024
We're glad to hear that you found our ordering process and website user-friendly. We apologize for the delay in receiving your sole and appreciate your patience. Your decision to provide additional information to our medical team will help ensure you get the best product suited to your needs. Thank you for your feedback and for working with us to enhance your experience.