Customer
Nice people, bad timing
Two stars only because I have a kind and helpful representative (Mary) - however, this company's inability to timely ship a product really deserves only one star.
Response from Upstep Custom OrthoticsMay 22, 2024
Thank you for your feedback. We can absolutely understand the confusion around our timeline given we are 100% custom and NOT mass produced orthotics. Creating personalized orthotics involves a detailed and precise process to ensure they perfectly match your specific needs, which can take a bit longer than standard insoles. This includes detailed assessments, custom manufacturing, and thorough quality checks. We're glad to hear Mary was helpful and kind throughout the process. We're continuously working to improve our turnaround times and provide the best service possible. If you have any further concerns, please reach out to us. Thank you for your understanding