Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsMay 8, 2024

Hello, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found both our customer service and your Upsteps to be excellent. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need anything or have any questions in the future, please feel free to reach out to us. Thanks again for your kind words and for choosing Upstep Custom Orthotics!

Response from Upstep Custom OrthoticsMay 8, 2024

Hi there, Thank you for reaching out! Just a heads up, our custom orthotics have a crafting period of 29 business days from the time we receive your impression kit. Crafting quality takes time, but we totally understand your eagerness to receive your Upsteps. If you'd like an update on your order status or information about a refund, please feel free to reach out to us at [email protected]. We're here to help! Thanks for your patience, and we appreciate your understanding.

Response from Upstep Custom OrthoticsMay 7, 2024

Hello, Thank you for bringing this to our attention. We're sorry to hear about your delivery issues, and we want to address this matter as soon as possible. After reviewing our records, we couldn't locate your name associated with any orders. However, we're committed to resolving this issue for you promptly. Please reach out to our customer care team at [email protected] with the details of your order. We'll investigate further and work to provide you with the updates and assistance you deserve. Thank you for your patience, and we apologize for any inconvenience this may have caused.

Response from Upstep Custom OrthoticsMay 7, 2024

Hey there, We totally understand the importance of chatting with a real person—our customer care team is 100% human and always here for any questions or concerns you may have! Feel free to drop us a line at [email protected] anytime. We're here to help!

Response from Upstep Custom OrthoticsMay 6, 2024

Hello, We're thrilled to hear that you absolutely love your Upsteps! It's fantastic to know that they've made such a positive difference in your workouts by alleviating foot pain and fatigue. We appreciate your understanding regarding the timeline for receiving your custom orthotics. Ensuring they're tailored specifically for you does take time, but we're delighted that the process was still quick and easy for you. Thank you for recommending Upstep Custom Orthotics! If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.

Response from Upstep Custom OrthoticsMay 6, 2024

Hello, thank you so much for bringing this to our attention. Please note we do not recognize the name or email used for this review in our system. We want to look more into this for you, please email us at [email protected]. Thank you!

Response from Upstep Custom OrthoticsMay 6, 2024

Hi there, Thanks so much for reaching out and sharing your feedback with us! Your input means a lot, and we're grateful for the opportunity to improve our services. We totally understand your point about the delivery time, and we're sorry for any inconvenience it may have caused. While we strive to provide accurate information, the production process can sometimes take longer than anticipated due to the customization involved. Your feedback helps us ensure that we provide the most accurate information possible to our customers. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help in any way we can!

Response from Upstep Custom OrthoticsMay 6, 2024

We're truly sorry to hear about your disappointment and want to reassure you that our orthotics are indeed 100% custom-made to meet your specific needs. We understand the importance of personalized solutions, and it's disheartening to learn that we may have missed the mark in providing the support you expected. We value your feedback and want to ensure we address any concerns you have. Please reach out to us at [email protected] with details about your experience.