Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsJun 11, 2024

Thank you so much for sharing your feedback with us!

Response from Upstep Custom OrthoticsJun 7, 2024

Hello, we would love to update you on the status of your order at your earliest convenience. Please email our customer care team at [email protected]. We look forward to hearing from you!

Response from Upstep Custom OrthoticsJun 11, 2024

Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you've faced with shipping and handling times, and we apologize for any inconvenience this has caused you. We're committed to resolving this matter promptly, but we need more details about your order to investigate further. Could you please provide us with your order number or any other relevant information so that we can look into this for you? Please email us at [email protected]. Your satisfaction is our priority, and we want to ensure that your orthotics are not only delivered promptly but also crafted to your exact specifications. We're here to assist you every step of the way and make this right for you. Thank you for your understanding, and we look forward to resolving this issue to your satisfaction.

Response from Upstep Custom OrthoticsJun 11, 2024

We understand how important it is to receive the right type of orthotics for your needs, and we're glad that Mary could guide you through the process of uploading additional photos and ordering different colors to differentiate between the two kinds. Providing excellent customer service is our priority, and we're delighted to hear that Mary's assistance was helpful to you.

Response from Upstep Custom OrthoticsJun 6, 2024

Thank you for sharing your feedback!

Response from Upstep Custom OrthoticsJun 6, 2024

We are so happy you were assisted with such care and efficiency! Thanks for sharing this with us!

Response from Upstep Custom OrthoticsJun 4, 2024

Hello! Thank you for sharing your feedback. We're sorry to hear that your new orthotics are not meeting your expectations. Custom orthotics can require adjustments to ensure they fit your needs perfectly, and that's completely normal. We’d like to remind you about our 180-day risk-free trial, which includes free adjustments to make sure your orthotics are just right for you. Please reach out to us at [email protected], and we'll be happy to make any necessary adjustments to improve your comfort. Your satisfaction is our top priority!

Response from Upstep Custom OrthoticsJun 4, 2024

We’re truly sorry to hear about your experience and understand your frustration. While our orthotics are crafted in global manufacturing facilities, our logistics centers are based in the US to ensure timely delivery. Our turnaround time is noted to our customers before placing their orders for full transparency. We strive to provide clear communication and regular updates about your order's status. Please reach out to us directly at [email protected] so we can look into your specific situation and address any concerns promptly. We genuinely appreciate your feedback. We look forward to taking care of this with you.