Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Dave
Jun 19, 2024
very helpful
very helpful
Response from Upstep Custom OrthoticsJun 20, 2024
Thank you for your review!
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David K.
Jun 19, 2024
I didn’t expect such a quick response
I didn’t expect such a quick response, it wasn’t even your fault. so generous. Ty!
Response from Upstep Custom OrthoticsJun 19, 2024
Thank you so much for sharing your experience! We are more than happy to assist you!
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Richard M.
Jun 19, 2024
Excellent and fast response
Excellent and fast response
Response from Upstep Custom OrthoticsJun 19, 2024
We appreciate you sharing your visit with us!
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customer
Jun 18, 2024
Great Customer Service!
I am very pleased with the customer service I received. Upstep contacted me via email on more than one occasion. They took the information provided and created orthotics just as I instructed. Orthotics are working out very well.
Response from Upstep Custom OrthoticsJun 19, 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our customer service team and that your custom orthotics are working out well for you. Customer satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out to us.
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Victoria E.
Jun 18, 2024
I placed an order in April
WHAT…… they don’t have my name or email but I’ve been communicating with “Kasie” for over a month! I placed an order in April. Sent my imprint in April. They charged my CC in April and I still have not received the merchandise. Every time I email they tell me another 10 business days. Tracking slip was printed on 5/20/24 and it's 6/18/24 and tracking still has not left their facility. I'm begining to think this place is a SCAM!
Response from Upstep Custom OrthoticsJun 19, 2024
Hello, We appreciate your feedback, although we don't seem to have records matching the name or email provided in your review. We want to assist you in resolving any concerns regarding your order status. To help us investigate and address your specific situation promptly, could you please reach out to us directly with your order details? You can contact me personally at [email protected]. Once we have more information, we will do our utmost to provide you with accurate updates regarding your shipment. Thank you for your understanding and patience. We look forward to hearing from you soon.
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Bruce D.
Jun 18, 2024
Chat agent Mary understood my questions…
Chat agent Mary understood my questions on navigating the website where it was ambigious.
Response from Upstep Custom OrthoticsJun 19, 2024
Hi there, Thank you for your feedback! We're glad to hear that Mary from our chat team was able to assist you effectively in navigating our website!
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Monica C.
Jun 18, 2024
Great Customer Service
Mary was wonderful and handled my concern quickly and efficiently!
Response from Upstep Custom OrthoticsJun 19, 2024
Thank you so much for your wonderful review! We're thrilled to hear that Mary provided you with quick and efficient service while addressing your concern. We pride ourselves on delivering excellent customer service, and it's fantastic to know that Mary exceeded your expectations.
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Jack
Jun 17, 2024
Mary was very helpful...
Mary was very helpful in answering my questions regarding which products to order and ordering all of them with just one molding kit.
Response from Upstep Custom OrthoticsJun 19, 2024
Hi there, Thank you for your feedback! We're delighted to hear that Mary was very helpful in assisting you with your questions about our products and the ordering process. You can order infinite styles/pairs with just 1 impression kit!
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