Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Danya J.
Jul 8, 2024
this is my first time to order
this is my first time to order, so I wasn't sure about a 2nd pair, but then I saw there were options for other shoe types, so I reached out to customer service and she (Kaisie Earley) walked me right through the process and ensured I got the discount that was originally offered. Very helpful!
Response from Upstep Custom OrthoticsJul 9, 2024
Thank you for your feedback! It's great to hear that Kaisie was able to assist you with the ordering process and help you secure the discount. Enjoy your new orthotics, and don't hesitate to reach out if you need any more help. Thanks for choosing Upstep!
Report
Billy H.
Jul 8, 2024
Mary assisted me with my needs and made…
Mary assisted me with my needs and made it seem easy. Thank you, Mary.
Response from Upstep Custom OrthoticsJul 9, 2024
Thank you for your experience! We're glad to hear that Mary made the process smooth for you.
Report
Jason J.
Jul 8, 2024
MARY was quick and helpful.
MARY was quick and helpful.
Response from Upstep Custom OrthoticsJul 9, 2024
Thank you for your feedback! We're delighted to hear that Mary was quick and helpful. We strive to provide excellent customer service. If you have any other questions or need further assistance, feel free to reach out.
Report
Georgia
Jul 8, 2024
Wonderful purchase
Wonderful purchase, so well worth the money. They have changed my life. Thank you Mary for helping me navigate which orthotics work best for my feet. Your expertise was extremely helpful.
Response from Upstep Custom OrthoticsJul 9, 2024
Thank you for your wonderful review! We're thrilled to hear that our orthotics have made such a positive impact on your life. Mary is indeed a valuable team member, and we're glad she could assist you in finding the perfect fit for your needs. Enjoy the comfort and support!
Report
Adrin W.
Jul 5, 2024
Thorough answers
Thorough answers My questions were answered quickly and completely.
Response from Upstep Custom OrthoticsJul 9, 2024
Thank you for sharing your feedback!
Report
PAt M.
Jul 5, 2024
Re cast OR Refund
Re cast OR Refund
Response from Upstep Custom OrthoticsJul 5, 2024
Thank you for your review. Any Upstep purchase includes a 180 day risk free trial that includes free remakes and a 100% money-back guarantee. Please contact our customer care team at [email protected] to begin the remake or return process. We are always here to help!
Report
Mugsy
Jul 4, 2024
No better than $25 Dr Scholls
No better than $25 Dr. Scholls from the drugstore, but for hundreds of dollars. They ARE NOT custom made. They have you do an extensive questionnaire, have you select everyday or plantar fasciitis, send a mold for imprint, but then just send you identical, off the shelf, generic inserts in your show size. You’ll find that if you order one pair of each they’ll send you two identical pairs because that’s all they have. Total scam.
Response from Upstep Custom OrthoticsJul 5, 2024
Thank you for sharing your feedback. Each pair of Upstep orthotics is indeed handcrafted and custom-made based on the impressions and specifications provided by our customers. Our goal is to ensure a personalized fit that meets your specific needs. If you feel that your orthotics do not meet these expectations, we encourage you to take advantage of our free remake offer. Please contact our customer care team at [email protected] with your order details, and we'll work to resolve this promptly.
Report
Nunya-Ray S.
Jul 4, 2024
Had trouble with ordering online
Had trouble with ordering online, MARY assisted via customer support, and was very helpful in placing the order for me. No fru-fru canned responses, which I appreciated.
Response from Upstep Custom OrthoticsJul 5, 2024
Thank you for your review! We're glad to hear that Mary was able to assist you with your order. We appreciate your feedback and are always here to help!
Report