UP2STEPOnline fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Laureen B.
Their shoes have such a unique style that I really like ! I received a lot of compliments on the design of my shoes!
Response from UP2STEPDec 31, 2024
Hi Lauree, We are delighted to hear that you appreciate the unique style of our shoes and have been receiving compliments on their design. Your satisfaction and positive feedback mean a lot to us. Thank you for your kind words and for choosing our products. Warm regards, Up2Step
Wivine O.
I purchased blue stiletto heels for my civil ceremony and it fits perfectly. Love the style and quality, it was delivered on time. I’m planning to purchase more shoes from that store.
Response from UP2STEPDec 31, 2024
Hi Wivine, We are thrilled to hear that the blue stiletto heels you purchased for your civil ceremony fit perfectly and that you love the style and quality. It brings us great joy to know that our shoes contributed to your special occasion. Ensuring timely delivery is important to us, and we are pleased to hear that your order arrived on time. Your satisfaction is our priority, and we are grateful for your kind words. Thank you for considering purchasing more shoes from our store. We look forward to assisting you with your future footwear needs and providing you with exceptional products and service. Warm regards, Up2Step
Cielo F.
No son mi talla
Response from UP2STEPDec 31, 2024
Hola, Lamentamos mucho las molestias que esto le haya ocasionado. Los zapatos se revisan y empaquetan correctamente antes del envío. Pero lamentamos mucho saber que recibió la talla incorrecta. Revise su buzón de correo y le brindaremos una solución satisfactoria. Su satisfacción es nuestra prioridad. Gracias por su paciencia y cooperación. Saludos cordiales, Up2Step
carolyn P.
Very hard to get sandals for a large ladies foot they were well received. Will be ordering moring through this shop in future they fit well and met expectations.
Response from UP2STEPDec 31, 2024
Hi carolyn, We are truly delighted to hear that our sandals for larger ladies' feet were well received and met your expectations. Your satisfaction is our utmost priority, and we are thrilled that the sandals fit well and provided the comfort you were looking for. We are grateful for your kind words and for choosing our shop for your footwear needs. Your feedback encourages us to continue providing a diverse range of products that cater to all our customers' needs. Thank you for your support, and we look forward to serving you again in the future. Warm regards, Up2Step
Nicole B.
Quality of shoes are great! Prices are good!
Response from UP2STEPDec 31, 2024
Hi Nicole, We sincerely appreciate your feedback on the quality of our shoes and the value you find in our prices. Your kind words mean a lot to us, and we are thrilled to hear that you are pleased with both the quality and affordability of our products. We are committed to providing high-quality shoes at competitive prices to ensure customer satisfaction. Your satisfaction is our top priority, and we are grateful for your support. Thank you for choosing our shoes. We look forward to continuing to meet your footwear needs with our great quality and prices. Best regards, Up2Step
Kate
Not particularly impressed. I ordered a pair of thigh high suede boots. They were pricey - about $100 - and when they arrived they really were not very good quality. The construction was poor, the material was rough, and the boots stank of glue for days and days. I’ve purchased similar boots from Payless or AliExpress for $30-40. I wouldn’t buy from this company again.
Response from UP2STEPDec 31, 2024
Hi Kate, We are truly sorry to hear about your experience with the thigh-high suede boots you purchased. Your feedback is valuable to us, and we sincerely apologize for any disappointment caused by the quality of the product. Could you please provide us with your order number so we can investigate this matter further and work towards a resolution that meets your expectations? We strive to provide high-quality products and exceptional customer service, and we are committed to addressing your concerns. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right for you. Warm regards, Up2Step
Sol J.
Buen calzado
Response from UP2STEPDec 31, 2024
Hola, Agradecemos sinceramente su elogio sobre nuestro calzado. Nos alegra saber que está satisfecho/a con su compra y que nuestros productos cumplen con sus expectativas. Su opinión positiva es muy valiosa para nosotros y nos motiva a seguir ofreciendo productos de calidad. Gracias por elegir nuestros productos. Esperamos poder servirle nuevamente en el futuro. Saludos cordiales, Up2Step
Ian
Fabulous range of boots you can’t find elsewhere. Saw these multi-coloured knee highs beauties and fell in love. Was apprehensive ordering at first with the smsize conversion however they fit true to size and delivery was fairly prompt given the shipping distances involved. So pleased with these beauts they look fab on and are easy to slip on / off. Defo recommend
Response from UP2STEPDec 31, 2024
Hi Ian, We are overjoyed to receive your fantastic feedback about our unique range of boots, especially the multi-colored knee-high beauties that captured your heart. It warms our hearts to know that you fell in love with them. We are delighted that the size conversion process did not hinder your decision to order and that the boots fit true to size. Your satisfaction with the prompt delivery despite the shipping distances involved is greatly appreciated. It brings us immense joy to hear that you are pleased with how fabulous the boots look on you and that they are easy to slip on and off. Your recommendation means the world to us, and we are grateful for your support. Thank you for choosing our products and for sharing your positive experience. We are thrilled to have you as a satisfied customer and look forward to serving you again in the future. Best regards, Up2Step
