UNREAL MobileReviews of unrealmobile.com

Unable to port out to a competitor. No phone number to contact customer service. Emails to customer service take long to get a response. Unreal claims they never got a port-out request, and yet the port-out keep failing with "incorrect pin" or incorrect customer info. Waste of time and resources. Do not use Unreal. Their 3GB or larger plans are actually more expensive than competitors with real cell phone plans not some voip/fake phone numbers. -- Update: after repeated back and forth with customer service over email, doing the same thing over and over about 5 times, it worked. I paid for an extra month of service and it took me about two weeks. I would not trust Unreal with anything and am so glad that this is over. I should've gotten the hint when they started charging me before my sim card was activated. The sim was lost on the way to me and they kept charging me for two months before I cancelled the account. Customer service refused to help, I had to order another sim card and cancel that account to stop new bills.

As I mentioned in Title.. The Worst Service (Actually almost like No Service) and Support in the World DO NOT switch to Unreal Mobile.. There is no option to give any Stars less then 1 otherwise I would have given half start or less than that. I have been facing issues from Day one. Switching to Unreal was not a problem. This works only on VOIP and You have to be always connected to Internet to make or Receive the calls. Due to this, you will have to use more data. Also, Most of the time, when anyone was trying to call, I was not getting the call at all. The service is to call and receive the call and that itself is not working so its useless. Also, very rarely when it works, for incoming call, the other persons complained most of the time that that he/she was about to drop the call as It was ringing for longer and I Picked the call after long time and I actually pickedup on 2nd ring.. This does not work on the non Android or Non Apple phones as this requires to install an app. I couldn't make it work for my son's watch and another older phone. Also many issues of call drops and voice issues. Now comes the worst part.. Due to these issues, I tried to switch to other carrier and started porting request after I activated this service after 3-4 days. But it did not go through and the response came as Data does not match to port. I kept doing this for about 10 + days and the same issues... I checked the site and my account details where I can see the port out information and copied everything from there and Gave to other carrier for port request and still the same result!! I tried searching the way to contact Unreal mobile and there is no Chat support no Phone support as well.... Finally I found the option to request using website and you get one response every days or 2. That will be like you need to request again as Data was mismatch. I kept doing this again for few days and about 30 days passed like this and still no solution.. You can imagine how frustrated I am.... I kept writing the details as I have been giving the details as its given on site and they kept saying the data is not matching. I asked them to contact Technical team and ask the exact issue and they came up with the point as I need to request port as Landline instead of Mobile as they are operating as Landline. I contacted other carrier customer service and they said there is no option to submit request of porting as Landline and they are right as I have never seen. But the other carrier person was good and he understood as their system might be checking the area code for zip and we can try that. We gave that information and later that started showing that the port out is in progress... But, that's not ending there. It started showing the data to finish after 10 days!! Also, after that 10 days, it did not go through and they cancelled the request. I kept contacting again and again and again .... They are saying either the data is not matching or We did not get request even after that I requested port out for so many times. I contact them every days and mention and next day they will respond as They did not get any request. This company is Cheater and I am feeling that I have been cheated and I can not get rid of this number. There is no way I am finding other than showing this frustration here and I am thinking that I can save atleast some other people who reads this. This service is so bad that even if they give it for $1 a month, you should not get it... Be aware there is no Customer support, there is no service and You will loose your number as they do not allow to port out in some way... They are Cheater.. No No No.... Do not go for Unreal Mobile..

so I am experiencing a truly unreal experience just like everybody else is having here. unreal doesnt want to port out my number but since I had contacted and opened my support ticket with them its been 24+ hours they havent responded to me but have blocked my login so when I click login nothing happenes I tried 3 different devices and different browsers I am simply forced to file complaint with fcc anybody know if we can contact state attorney general & stop this company from selling I am surprised they are selling at target Update 1 February 12th 2020 Unreal is still dragging its feet & even suspended my access to my account luckily I had already sent them an email so I could communicate and was able to threat abt legal actions so got my access back ( but I am hopeful it will be done this week ) Unreal changes numbers to landline so that's why port will fail & they wont mention without you giving them hell so when trying to port out a number mention to your new provider to port out as landline & VoIP and things will start moving Unfortunately landline ports can take 5-7 business days n that's if unreal doesnt drag its feet I did file with FCC right away so FCC gives unreal 30 days before taking any actions so I am hopeful unreal can only drag so long as 30 days I will update once port out is successful

We have been using unreal mobile for about 9 months and wanted to switch. While having to use the app is annoying, the bigger drawback for us is the inconsistent voice and message performance. Photos and graphics especially did not work well for us when texting. The real headache began when we requested the number be ported to a new provider. I used the port out information in my unreal account, but unreal refused the port request saying the information did not match. I confirmed through email with unreal that the port out information was in fact correct and asked my new provider to submit the request again. I have done this about over half a dozen times with the new provider customer support and keep getting the same result. Since we redo the port info each time it is not likely the information was entered incorrectly each time. While I'm on the phone, the port is apparently accepted and we even get a date on by which the port will be complete. Since unreal treats the number as a landline this is generally a few days out. However, unreal will later deny the request and then go on to claim that they never actually received any request to port the number. This is hard to believe since status on my unreal port out info page is listed as generated, but never moves to processing. I've ported numbers between several providers in the past and have never had a problem. Since you cannot actually talk with unreal customer support the email support will continue to give you the run around. This is my experience - unreal is essentially holding my number hostage until my current 3 month period expires so I'm forced to renew for another 3 months. If I don't, I cannot use my number and will eventually lose the number when the account is closed. If you are unfortunate and are currently using unreal, my advice is to start the port process with plenty of time left on your current period, keep records of all your interactions, and file a complaint with the federal communications commission and the better business bureau as soon as the initial port request is rejected. The FCC and BBB give about 30 days for unreal to respond. My expectation is that unreal will magically release my number once I'm forced to pay for another 3 month period.

Major problems receiving phone calls. Texts were ok. Voicemails would arrive WEEKS later. AND I lost my phone number trying to port out to another service. They WOULD NOT PORT OUT MY NUMBER. I tried for over a month and they wouldn't do it. Also you cannot talk to a real person. THIS SERVICE SUCKS!

I am rarely able to receive phone calls, text messages arrive late, the app is useless and unnecessary. Genuinely an awful phone plan, don't waste your time with it.

Unreal mobile is the worst phone service I've ever had. It worked less than half of the times. Frequent drop calls (if I could me the call in the first place). But the nightmare began when I left the service and ported my number to other carrier. They kept my number hostage and I had to pick the new number with the new carrier losing my old number that I had used for years

No way to contact a live person. Paid for service. Phone is unlocked. Phone will not work even though it previously worked fine with both Red Pocket and H20. Seems a scam for a measly 10.00