UNREAL MobileReviews of unrealmobile.com

Absolute dung. Didn't work and there is no support, at all!

Unreal Mobile will not let me port out my cell number. Unreal Mobile does not have a functional customer service phone number, the automated system keeps the caller looping in circles. My account has been inactivated, so I cannot log in and make changes on my own. 2/22/2020 - UPDATE. Unreal Mobile essentially hijacked/stole my kid's cell# that he had for years, by not letting me port out. They won't let anybody port out, and they hold your cell number hostage by classifying your cell as a LANDLINE. Other carriers will not let you port in a "landline," so you're stuck. After going back and forth with Unreal Mobile during the month of DEC/2019, they finally admitted this in an email they sent me. If you are considering doing business with this outfit, you should know their own customers complain endlessly - on the Unreal Mobile community forum - about their service and especially the porting out issue. The company response is always to pretend to be surprised and to offer to respond via "private message," which is fake. You will never get an Unreal Mobile customer service rep on the phone, because they don't have any. They completely ignored complaints I filed with the BBB and the Federal Communications Commission. Try calling their customer service number and see what you get. This is the worst company in America.

Horrible customer service. Use at your own risk. I could only use data, no phone or messaging service. They sent a template reply to my enquiry, then ... crickets. Update: unreal mobile eventually replied ... 2 months later.

HORRIBLE CUSTOMER SERVICE. NO CALL BACKS WHEN NEEDED. DO NOT BUY FROM THIS COMPANY, UNREALMOBILE, RED POCKET, FREEDOMPOP, OR BEST BUY VENDORS. ALL I WANTED WAS TO TRANSFER MY CURRENT NUMBER ALREADY ON A CURRENT UNREAL ACCOUNT TO A NEWER UNREAL PLAN. IT'S TAKING OVER A WEEK.....

i just god done filing complaint with fcc.one of the worst company.dont allow me to port out my number.i am going to file ftc complaint and see what happenes.no way to contact this people.no help.this is not way to do business. (update) at 12/14/2019 here is process to port number out.i know there is lot of confusion out there.this will help. 2.be vary patient 3.file complaint with BBB & FCC and provide them information that needs to be resolved. 4.this company turns your number into wireline and landline so it takes longer than usual to port. 5.open support ticket with unreal and let them know " i want to make your number eligable to port out.information you need such as pin and account number is located in setting tab under "port out info" ones you login to your account" 6.stay in touch with new carriers port department and let them know that they need to submit request with extended FOC date. 7.whole process will take 6 business days and be sure to stay in constant touch with unreal support and in touch with new carriers port department.took me 15 emails with unreal movile and hour call to new carrier each day till i finally port out number today. 1.yes you get this now.stay away from this cheap companies.just as their name..they are unreal

If you have a PORT out issue with UNREAL MOBILE, please go to the FCC and fill out a form. Thanks.

I'm super cheap, so I did my best to live with this $10/month plan for the last 12 months... everyone on here is complaining about porting your number, which was a hassle, but the real problem for me is the coverage. It's non-existent. Whether I'm on data or WiFi, I can almost never make/receive a call. It will work occasionally, just to assure you that I've set up my phone correctly. Most instances, it will fail to call 3-4 times of me trying, and finally when the phone will ring, it will disconnect me as soon as someone picks up. If someone calls me, half the time the phone won't notify me of an incoming call. My hardware/ location is not the problem.. the phone had used 3 prior services no issue.. this is also my second Unreal SIM card. The voicemail service is unbelievably terrible. Half the time it will disconnect someone after about 8 seconds of trying to leave a message, and I will not get notice that I have a voicemail for up to 2 weeks. There has been no improvement no matter what I've tried. I've missed important calls and have had to borrow other people's phones to make calls. The texting isn't great either, but manageable. I sometimes have to close/reopen the app several times to have a text message not fail to send. Sometimes it turns into a 10-minute process of just trying to send something. I literally can't live a functional life any more depending on this service.

Update: Thank God for Mint Mobile. They didn’t give up on me. They tracked down someone at Unreal Mobile (no idea how) and my port out from Unreal is in progress! Service worked great UNTIL I tried to port my number out to another carrier. New carrier says information from Unreal doesn’t match. How can that be? No telephone number for help, only able to open tickets on help page and keep getting scripted answers that are no help. Been going on two weeks now. Just want my phone number! Unreal Mobile please reply so I can get some real help!