Unlimited Vacation ClubReviews of unlimitedvacationclub.com

Stay as far away from this as possible. They are snake oil salesmen. They pressure you to talk to them and once you have a problem they say there's nothing you can do. DO NOT SPEND YOUR MONEY WITH THEM. Use a travel agent and you will be much happier. They will tell you one thing when you book and when you get to your resort it will be completely different. Then they will say its up to the resort. This is a complete scam. Hyatt is getting rich from false promises.

We booked a Spring Break trip to Mexico through Unlimited Vacation and recently reached out to request a change of destination due to safety concerns. We were not trying to cancel our vacation altogether , only to adjust our plans in order to feel secure traveling with our family. We were informed that if we cancel, cancellation penalties will apply, and no flexibility or alternatives could be offered. We escalated the issue to a supervisor, but the response remained the same: it is company policy. While we understand that policies are in place, we were disappointed by the lack of consideration given the circumstances. As higher-level members, we expected a more customer-focused and solution-oriented approach, particularly when safety is involved. We hope the company reconsiders how situations like this are handled in the future.

We have been referred to the Unlimited Vacation club by a friend. We knew we had to attend a presentation a were fine with that. Once there, they told us that we had to attend before 12h30, but we were diving every morning. We managed to have one at 13h30. We were there at the appointed time, but everybody left, passing without a word right in front of us, leaving our seller alone, so he decided not to proceed. We insisted, but said he could not. We were then accused by a certain Alessi Hernandez that we did not went to the presentation. To avoid problems, we made a new appointment, but before the appointed time the same Hernandez sent us a bill stating that he missed us at the appointed time and asked us to pay. Sadly, we saw the email after our presentation because we would have made sure to talk to this guy face to face. Beside this lack of communication between them, I was appalled by the lack of care to the members. The concierge never went to talks to us, no one from this club even talk to you nor salute you when you walk by. There is no perk to members, no dinner reservations, we had to wait in front of the restaurants form more than an hour and a half. Avoid at all cost!

This Vacation Club is fraudulent!! Misrepresentation of material contract terms Deceptive and misleading sales tactics Inducement to sign a contract under false information

I have been a Gold member of Unlimited Vacation Club since 2019. Unfortunately, this has been the worst membership experience I have ever had. During our most recent trip to Punta Cana, the quality of the resort and the level of service were unacceptable from the moment we arrived. The condition of our room, as well as the attitude and behavior of your sales representatives, were extremely disappointing. As a result of these issues, and after contacting Sladjana Cvetinovic, we were offered two weeks of complimentary vacation to be used within two years plus $200 Spa certificate. At that time, I was clearly told that these weeks would be added to my account under “VIP weeks.” (without any explanation regarding the true meaning of VIP weeks) Last week, when I attempted to book a vacation for this coming March, I discovered that this promise was not honored. I was informed that “VIP weeks” have a different meaning within your system and that I would still be required to pay $1,700.00. This was never explained to me at the time the offer was made and feels extremely misleading and fraudulent. As a Gold Member, I am absolutely dissatisfied with both the service and the lack of transparency I have received throughout my membership. To further demonstrate the poor level of service, I contacted your office two days ago to resolve this issue. I was told that a supervisor would contact me within 24 hours. As of today, January 6, 2026, more than 48 hours have passed, and I had to call again and remain on hold for an extended period before finally being connected to a supervisor. Unfortunately, the supervisor I spoke with, Wendy, was unprofessional and rude, which only added to my frustration. This entire experience has been extremely disappointing. DONT SIGN UP WITH THEM

Reservamos en Secrets Huatulco exelente servicio y la habitación lleno todas mis expectativas, lo que más me gustó fue que aclarar mis dudas acerca de cómo usarlo y aprovechar los descuentos en spa y transpiración.

I have been a UVC member for 15 years, and have upgraded several times, and recently became an Impressions Member. I have taken many vacations at the all-inclusive resorts that are part of the program, and have been very pleased with all of my experiences when booking reservations with UVC. I have always saved at least 25% over any prices I was able to find on any other travel websites for the resorts and room categories I wanted. So, that aspect of Membership has been good, and as long as you negotiate enough free nights that equal your cash investment when you buy you cant loose. Secrets, Dreams, Now, Breathless etc... All in all the vacation experiences are basically 4-5 star with regard to restaurants, accommodations, conditions of the properties, and the friendliness of the staff running the hotels. Why I am frustrated and what SUCKS is their business office and the things that don't align with what the Sales People at their resorts tell you when you are buying, or what they fail to tell you regarding the various benefits beyond making a resort reservation and saving some money after you have used you free nights and weeks. UVC's business office is always unhelpful at first, and in many cases not understandable because of the heavy accents of the people that run the operation. They sell mainly to Canadiens and Americans so I think they should have some English speaking people on the phones. It always takes escalation to a manager/supervisor to get what you need to get done, and they don't want to escalate the call so you have to argue and demand it to finally talk to someone that has some authority to do anything. My last experience with them prompted me to write this review. I have always recommended UVC, but no longer. This arrogant, lying, organization needs to get the message that they need to deliver on what they sell... quickly, efficiently, and professionally. I've been in it for a long time, but if you are new to the concept make sure you are up for the confrontation and make sure you come with your negotiation hat on and stay sober while you negotiate a deal. Just my perspective today... hope it gives some perspective.

I'd give it no stars if it were possible. High pressure, deceptive sales pitch. We kept saying no (We're in our late 70's and expressly said we didn't want access to resorts or "experiences", but were interested in hotels if discounts were available. They finally wore us down to agreeing to a 5-year membership in Hyatt for $6800 plus 289 per year-(first 2 years free) We reasoned that, as much as we travel 25% off hotel prices (through Hyatt) would be worth it. We received a "welcome call" from a person who identified himself as our personal"travel butler." If we had questions or wanted to book travel, we should call him. After 30 minutes of him going over the benefits to the program it became clear that he wanted us to pay an additional $2500 that day in order to "activate" our account. In addition, the hotel component of the membership required going through a third party-RCI and there would be an additional $389 to "activate that membership. At this point we decided that the $6800 was gone, an expensive lesson for people who should be smarter and more experienced. A few weeks later we received another call from UVC explaining that our account wasn't "activated" and we needed to do so that day-(I really couldn't get an explanation for what the consequences were for not acting that day.) The rep got more and more aggressive and insulting at which point I said I wasn't interested in throwing anymore money at them- she asked, "well, do you want me to terminate this call?" "Yes," I said and, thankfully, she hung up. A few days ago, as we were planning a trip to NYC, out of curiosity we checked The World Of Hyatt website, using our login and account number fro UVC (crappy, glitchy website, by the way) and found that, as members, the price for the hotel we wanted to stay at is $400 more for the week than if we booked it through Expedia- fees and taxes all included. When I called and asked if this was correct, the Hyatt rep said it was, and had no explanation for the difference. This is a horrible, sketchy experience. If you're reading this (and you aren't UVC or World Of Hyatt) good for you. You're doing your due diligence, something we should have done before signing anything.