Unlimited Vacation ClubReviews of unlimitedvacationclub.com

My anniversary stay at Dreams Curaçao was deeply disappointing, and the way Hyatt and Unlimited Vacation Club have handled my complaint has only added to that frustration. The initial room was not up to expectations, the anniversary banner was missing, and the service fell short. Most concerning, our air conditioning did not cool properly for multiple nights. Fans were provided, but that did not resolve the problem. The air conditioner later began leaking, and maintenance suggested another room transfer. By then, we were checking out the following day, and I did not want to spend more of our vacation moving rooms. This was supposed to be a special anniversary trip. Instead, we spent part of it dealing with uncomfortable accommodations, maintenance problems, and the inconvenience of trying to get them resolved. After I raised these concerns, I was offered three nights at the same resort. I explained that, given our experience, I did not want to return. The alternative offered was only 20,000 World of Hyatt points, which I do not consider comparable to the original three-night offer. From my perspective, neither Hyatt nor Unlimited Vacation Club has taken meaningful accountability for what happened. Offering a return to the property where we had these problems, followed by an alternative that does not feel equivalent, has left me feeling dismissed rather than supported. I am asking for a fair resolution: three nights at another comparable resort or enough points to cover a comparable stay elsewhere. While some staff members were kind and helpful, that does not erase the problems we experienced or the disappointing response afterward. I expected both Hyatt and UVC to take ownership and make a meaningful effort to restore our confidence.

Similar to other comments you sign up to a lot of hoopla and access to beautiful villas, etc., except it turns into a never ending buy more “points” with very little value. I lost over $5k with the request to “Finalize” my membership for another $10k. No way! If you’re considering run.

Zero stars. There is no benefit to using this because 99% of the time you will get a cheaper total price for a package (hotel and air) on Expedia or other travel sites.

First, if you tell someone, I only need 1½ hours of your time, but take over 2. Then when you tell the representative you have things to do, he catches an attitude. He never got to his point, but kept saying he was almost done. I feel like my time was wasted with someone that started out pleasant, then switched when he was told you have things to do.

Una experiencia agotadora y decepcionante con Unlimited Vacation Club Somos clientes habituales de Hyatt y viajamos bastante, por lo que acudimos a esta presentación con interés y buena disposición. Sin embargo, la experiencia terminó siendo tremendamente decepcionante. Nos trasladaron a un hotel de categoría superior, nos enseñaron las instalaciones y nos ofrecieron un desayuno. Después comenzó una presentación comercial que duró más de seis horas, durante las cuales nos fueron atendiendo distintas personas, cada una intentando convencernos de contratar una membresía. Nos presentaron planes de hasta 50.000 dólares y, al ver que no estábamos convencidos, fueron reduciendo progresivamente el precio hasta llegar a una oferta de unos 6.900 dólares. Las propuestas incluían semanas gratuitas, estancias a precio reducido y supuestas tarifas especiales en hoteles de todo el mundo. El problema es que, cuando pedimos comprobar la disponibilidad real de algunos hoteles y leer detenidamente las condiciones del contrato, las respuestas no fueron satisfactorias. No encontramos la claridad que esperábamos y el contrato nos pareció ambiguo. Además, al buscar información y leer opiniones de otros clientes, encontramos comentarios que nos hicieron desconfiar todavía más. Lo peor fue la sensación de presión comercial y agotamiento mental. Después de tantas horas escuchando ofertas e intentando convencernos, llegamos a sentir que podíamos acabar firmando simplemente por cansancio. Por suerte, decidimos no hacerlo. Nos fuimos con la sensación de haber perdido prácticamente toda una mañana de nuestras vacaciones y, sobre todo, con una enorme decepción. Somos clientes de Hyatt y esta experiencia nos ha dejado un mal sabor de boca que no esperábamos. Entendemos que se ofrezcan membresías vacacionales, pero creemos que la información debería ser transparente, las condiciones claras y la decisión del cliente respetada sin someterlo a una presentación interminable. Personalmente, no recomendaría esta experiencia. Estamos muy contentos de no haber firmado y aconsejamos a cualquier persona que acuda a una presentación similar que se tome su tiempo, lea el contrato con calma, compruebe la disponibilidad real de los hoteles y no firme nada bajo presión.

Mi experiencia con Unlimited Vacation Club ha sido muy decepcionante. Me siento engañada respecto de las expectativas generadas al contratar la membresía. El servicio y la atención recibidos han dejado mucho que desear. No recomiendo esta membresía por mi experiencia. Sugiero solicitar todos los beneficios, costos y condiciones de cancelación por escrito antes de contratar.

Everything said here is true. Bad experience once you leave the hotel. I realized there is a reason they don't let you log on until after 5 days. This is the period you have the ability to cancel (if even possible). I reached out to them on day 4, but no response. I called my credit card company to dispute. We will see how this ends up. Ran my contract through ChatGPT and that's when I realized the misleading and dishonest practice of this company. It's a shame. Being a Globalist at Hyatt, this is something that makes Hyatt not seem as sincere about their customers. Shame.

My wife and I unfortunately have purchased over four weeks of Premier Nights and our at Unlimited Vacation Club’s highest level of impression Black. Don’t ever pre-purchase weeks from Unlimited Vacation Club because the availability to use them is extremely limited. If you think I’m just complaining, try booking any of the Resorts in Kapp Anna Dominican Republic during the months of September October and November using Premier nights (those are the nights you pre purchase with membership) you will find no availability. Then change your search to Unlimited Nights which means you would be paying for your room and you will find six or eight choices of rooms per Resort for the same time period. So essentially I am being penalized for joining as a member because I bought into their program. I bought into this many weeks in addition to Weeks. I had owned early on after Hyatt bought Unlimited Vacation club, but then when I called Hyatt to complain about issues I was having with Unlimited Vacation Club, the customer service agent essentially denied that they owned Unlimited Vacation Club. So never buy into Unlimited Vacation Club no matter how tempting the offer is.